IT Customer Support - Entry

Clark College is currently accepting applications for two full-time, permanent classified Information Technology (IT) Customer Support - Entry positions to join our IT Customer Support team. As vital members of the IT Client Services division, these roles provide crucial technical assistance to Clark College faculty and staff. Key duties include delivering exceptional, customer-centered IT support, troubleshooting and resolving technical issues, responding to help desk inquiries, and collaborating with IT colleagues to enhance the college's media technology. These positions also offer the opportunity to participate in various technology-related projects. Join us in creating a seamless and dependable IT experience for our campus community! These positions are fully in-person positions.

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

JOB DUTIES AND RESPONSIBILITIES:

• Provide support and maintenance for audio-visual (AV) and multimedia equipment in classrooms, lecture halls, and event spaces across all campuses. This includes troubleshooting, repairing, and ensuring the proper functioning of projectors, sound systems, and recording devices.
• Install, configure, and test new multimedia systems and equipment for classrooms, labs, and events.
• Respond to help desk requests via phone, email, or in person, documenting and tracking issues through the college's ticketing system.
• Assist faculty, staff, and students in using media and AV equipment, offering guidance on how to effectively operate systems for classroom presentations, meetings, and events. Provide training sessions or documentation as needed.
• Install, configure, and maintain computer workstations, printers, and software applications for classrooms, labs, and administrative offices.
• Implement and support security protocols, such as software updates, virus protection, and user access controls, to safeguard college systems.
• Assist with managing the IT inventory system.
• Create a safe, bias-free working environment, which engenders respect for differences.
• Perform related duties as required.

POSITION REQUIREMENTS AND COMPETENCIES:

Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:

• Associate degree in a computer related field or equivalent related work experience.
• Two (2) years of experience answering technical assistance calls, logging tickets, and walking clients through technical issues.
• Two (2) years of experience repairing, diagnosing and troubleshooting computers, software, and peripherals (printers, monitors, scanners) in a network environment.
• Must possess a current valid driver's license.
• Strong organizational and time management skills.

JOB READINESS/WORKING CONDITIONS:

• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.

• Ability to provide excellent customer service that consistently meets or exceeds the needs of customers.
• Ability to communicate with diverse individuals and groups to effectively communicate technical concepts to non-technical audiences and work collaboratively as a member of a team providing group leadership when needed.
• Ability and willingness to seek/offer appropriate assistance to solve problems in an efficient and timely manner.
• Ability to work independently.
• Ability to accurately and thoroughly document work and keep all documentation up to date.
• The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
• This position is represented by Washington Public Employees Association.
• Prior to a new hire, a background check including criminal record history will be conducted which includes a sexual misconduct background check as required under RCW 28B.112.080. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

WHAT WE OFFER:

• A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
• McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
• Coffee Lounge in Hannah Hall and Clark Cafe in Joan Stout Hall.
• Campus bookstore offers snacks, apparel, and specialty supplies.
• On-campus early childhood education care program (pending registration and availability).
• Gym and recreation facilities available for membership.
• Clark promotes wellness with a variety of different workshops and events.

Salary Range: $5,096 - $6,856/month | Step A-M (commensurate with qualifications and experience) | Range: 01IT | Code: 482CS

Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.

Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver.

APPLICATION DEADLINE:

Required application materials must be completed and submitted online by 3 p.m., March 26, 2025.

REQUIRED ONLINE APPLICATION MATERIALS:

• Clark College online application
• Current resume, with a minimum of three (3) references listed.
• Cover letter describing background and experience related to qualifications and responsibilities of the position.
• Responses to the supplemental questions included in the online application process.

Please apply online at www.clark.edu/jobs.

To contact Clark College Human Resources, please call (360) 992-2105 or email recruitment@clark.edu.

DISABILITY ACCOMMODATIONS

Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.

SECURITY

The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on or near college property, and crime statistics for the most recent 3-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133 or security.requests@clark.edu. The most recent Annual Security Report, written in compliance with the Clery Act, can be reviewed here: http://www.clark.edu/campus-life/student-support/security/report.php.

ELIGIBILITY VERIFICATION

If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.

CORRECTIONS OR EXTENDED NOTICES
Corrected or extended notices will be posted online and in the Human Resources Office.

Clark College's Office of Diversity, Equity, and Inclusion (ODEI) supports individuals with their academic, personal, and professional development, as well as provides training and educational resources for all members of the college community around diversity, inclusion, power, privilege, inequity, social equity, and social justice. The college offers further professional development for our employees through opportunities such as Employee Resource Groups, Social Justice Leadership Institute, Cross Institution Faculty of Color Mentorship program, Administrators of Color Leadership Program, and Faculty and Staff of Color Conference.

Clark College Human Resources

March 12, 2025

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