Unified Capabilities Support Personnel

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

DMI, LLC is seeking a Unified Capability Support Specialist to join us. The Unified Capability (UC) Support Specialist provides essential services to support and sustain Unified Communications systems for the 403rd Army Field Support Brigade (AFSB) and Logistic Readiness Centers (LRCs). This role involves administration, maintenance, troubleshooting, and user training for Video Teleconferencing (VTC) and Audio/Visual (A/V) hardware and software, as well as providing additional IT Service Desk Support as required.

Duties and Responsibilities:

Maintain and administer strategic and tactical VTC suites, video walls, network hardware, and Multi-Control Units (MCUs).
• Respond to trouble tickets within 24 hours of receipt, ensuring all troubleshooting and coordination efforts are documented.
• Install, configure, and upgrade network hardware and software.
• Coordinate with vendors for maintenance and support services.
• Develop and deliver training materials for on-site personnel in VTC/A/V hardware and software usage.
• Schedule, coordinate, and facilitate VTC sessions and teleconferences.
• Provide Global Video Services (GVS) support, including account and room creation and facilitating connectivity between GVS and VTC systems.
• Conduct site surveys to assess configurations and user requirements, documenting findings comprehensively.
• Recommend cost-effective technical solutions and include these recommendations in Monthly Status Reports (MSRs).
• Support IT Service Desk operations during non-peak UC Support periods, including Level 1 and Level 2 troubleshooting.

• Bachelor's degree in Computer Science or a related field (can be waived with four years of continuous Unified Capabilities experience).
• Minimum of 2 years of recent experience in Unified Capabilities tasks, including administering or designing UC systems such as Unified Communications Manager.
• Certifications:
• DoD 8570.01-M/8140 Information Assurance Technical (IAT) Level II certification

• Cisco Certified Network Associate (CCNA).

Skills and Abilities:

• Proficiency in network and VTC system administration.
• Strong troubleshooting and problem-resolution skills.
• Ability to develop and deliver technical training.
• Excellent communication and coordination abilities.
• Familiarity with military and government IT standards, including security protocols and reporting requirements.

Security Clearance:
Active Secret clearance is required.

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.