IT SYSTEM SPECIALIST I

At Phoenix Defense, our team members have incredible opportunities to support or work on state-of-the-art modeling and simulation programs that prepare the nation's armed forces to protect and serve our country and allies throughout the world. In addition, our team members serve to the opportunity of the fabrication of critical aerospace/space products for prime initiatives and projects via our manufacturing division. We look for people who have bold new ideas, courage, and an entrepreneurial spirit to join forces to create the future while having fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible.

With every job we fill, our focus is on providing best in class service to our customers while offering the opportunity for professional growth in a rewarding and innovative work environment. We have an exciting opportunity for an IT System Specialist.

WHAT YOU WILL DO:

The IT Systems Specialist reports to the IT Manager and is technically skilled with good problem-solving abilities. This is a hands-on role supporting internal, remote employees, contractors and Managed Services customers. IT Systems Specialists are expected to display good interpersonal skills, professionalism and timeliness as they will interact with colleagues from various departments and executive levels supporting helpdesk tasks. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them.

• Supporting end users via requests (tickets and verbal)
• Running new cables
• Installing servers and UPS's into racks
• Configuring or repairing new laptops and desktops; maintaining workstations and network performance
• Support, install or troubleshoot operating systems and applications
• Backing up Installing data
• Swapping out hardware such as hard drives
• Perform research, other troubleshooting
• Setting up new employee workstations
• Preparing purchase requisitions and ordering new equipment and parts
• Keeping track of inventory
• Active Directory password resets, additions/updates, facility security
• Configuring VOIP phones
• Process documentation
• Knowledge sharing/process overview with colleagues
• Follow through skills; communicate status to customers
• Ability to learn from senior level Systems Admins
• Other related duties and tasks assigned

ABOUT YOU:

• HS Diploma/GED or Associates degree
• (Level I) 1-2+ years' experience in computer hardware repair and helpdesk support. Attained or working towards CompTIA Security+ certificate. Must obtain within 6 months of hire.
• (Level II) 3+ years' experience/ Possess CompTIA Security+ Cert or attain within 6 months of
• Knowledge of Apple and Windows machines
• Excellent written and verbal communication skills.
• Proficient in software installation.
• Attention to detail; organizational skills
• Good problem-solving skills.
• Strong customer service skills; strong interpersonal skills.

KNOWLEDGE SKILLS ABILITIES AND OTHER CONTRIBUTIONS:

• Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to keep up-to-date technically and apply new knowledge to the job role.