Engineering Manager, Core Infrastructure

At Jack Henry, we believe the US is a better place with strong community banks and credit unions, those which value the person behind the account. Our mission is to provide their customers and members with best-in-class products to enhance and streamline the user experience in digital banking and payments. We hope you will join us.

Our Infrastructure Core Services teams are focused on delivering compute, data, secrets management and workload orchestration in the cloud. The core teams spearhead the migration of workload from on premise data centers to GCP. We partner with our infrastructure platform teams to deliver pipelines, identity, observability, tooling and security within the platform. We partner with product engineering teams to build performant, scalable, and secure services that are responsible for transactions, payments, deposits, transfers, auth, and platform integrations.

We want our organization to be one that supports, challenges, and motivates you to build strong, dynamic connections with your coworkers. We promote a hardworking, highly communicative, flexible, and transparent culture. How well work integrates with your life is an important quality of a healthy individual and organization. In the world of remote work that is always on and always connected we pay attention to providing margin and space for the things you hold dear.

This position will be filled to work remotely in the U.S. or at any Jack Henry office location. The target salary range for this position is $140,000 - 215,000 based on location and experience. There may be travel up to 10% for team meetings and other events.

You will (responsibilities):

• Build relationships with technical leads and team leads to support delivery and team health.
• Understand the difference between high leverage work and low priority work to help your team reinforce boundaries for the work they take on.
• Provide clarity to those around you to know who we are and who we are not, to give space for teams to focus and deliver.
• Work with product engineering teams to develop alignment of priorities. Then proactively and openly communicate what will be impacted when priorities change.
• Encourage and support decision making and ownership by engineers. Empowering engineers to engage and take ownership of problems both large and small.
• Have difficult, but candid conversations that enable teams to calibrate their approach to work.
• May perform other job duties as assigned.

You have (minimum requirements):

• Spent at least 8 years in development or infrastructure as an individual contributor building significant organizational influence (e.g. Senior, Staff+).
• Led a team or multiple teams for 3 years within a fast and ever-changing environment.
• Leveraged a work system that fits within the broader agile umbrella for 3 years.
• Worked with infrastructure as code in a cloud environment for 5 years (e.g. Terraform).
• Experience with all facets of the employee lifecycle that are a part of leading healthy, high velocity teams.

You are (preferred qualities)

• Relaxed in how you work through interruptions and yet steadfast at guarding your focus time.
• Committed to developing your craft; i.e. a deep understanding of the technical and socio-technical systems, skills and techniques important to the masterful execution of your work.
• A rebel in all the best ways; you challenge prevailing thoughts or assumptions when warranted and suggest better alternatives.
• Able to identify, develop, and support the formative practices and rhythms that make for effective engineers and leaders.
• Skilled at listening well to those you work with to understand their views, to equip and challenge them to take on progressively more difficult situations.
• Quick to get up to speed in situational context. Open to discuss the merits of a solution amongst your co-workers by inviting others to the conversation yet holding steadfast to the vision and values of the organization.
• Effective at facilitating opportunities for engineers with opposing thoughts to listen to one another and help them develop the ability to see problems from multiple viewpoints.
• Capable of serving in the background and able to recognize when to step in front of a problem to take it on directly.
• An effective and candid communicator that is able to openly communicate in large/public channels.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being. We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial wellbeing of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business-and our society-stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job description may be requested through the interview process at any time.