Clinic Office Staff Lead - PBX Call Center

Summary:

Under limited supervision, coordinates the front office staff and its day-to-day functions. Maintenance of patients, both new and established, to maintain practice continuity. Continually strive to improve efficiencies and operations while demonstrating strong communication skills and customer service both internally and externally. Manages incoming and outgoing phone calls, registers and screens patients and visitors, and maintains patient information.

Responsibilities:

• Provide efficiencies in managing patients and scheduling of appointments.
• Develop strong organizational structure, workflow and operating procedures for clinic under the direction of the Practice Manager per hospital standards and procedures.
• Provide training to new Associates and fellow staff members
• Create standard operating procedures for the workflow at the front desk
• Knowledge of medical practice principles, practices and procedures.
• Assist with daily staffing of front desk Associates to ensure continuity of operations.
• Assist with patient referral workflow, and ensure each practice is following a standard protocol
• Will float to other areas in the clinic when needed and staffing is critical. Will float and travel to other CHRISTUS Health ministries when training or staffing is needed.
• Be a liaison with billing and coding to ensure workflows can be supported/implemented.
• Other job related duties as assigned.

Requirements:

Education/Skills

• High School Diploma or equivalent required. Associate degree preferred

Experience

• At least two to five years' of applicable experience in the medical field
• Previous experience in a leadership role in a clinic setting strongly preferred

Licenses, Registrations, or Certifications

• None

Work Type:

Full Time

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