Patient Care Coordinator

Monday - Friday; 8am - 5pm

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Adams School of Dentistry Division of Craniofacial and Surgical Care provides a diverse approach to treatment for patients with craniofacial or oral and maxillofacial conditions, including those with multiple or complex oral health problems. The Orthodontics discipline focuses on the treatment of irregularities of the teeth, jaws, and bite relationship in children and adults.

The Patient Care Coordinator ( PCC) provides service to patients who are referred to the Orthodontic Clinics at UNC Adams School of Dentistry for evaluation and treatment. This position is directly responsible for onboarding new patients by responding to prospective new-patient referrals or inquiries. The PCC establishes patient contact, orients prospective new patients to the clinic, and schedules new-patient appointments. The PCC also creates charts for new patients and collects initial information for the patient's database (radiographs, dental clearance, referral letters, etc) from referring dentists. The PCC manages patient assignments to Orthodontic residents to ensure equal distribution and serves as back-up to the Financial Care Coordinator and front desk staff, performing financial contracts, collecting payments, answering phones, and scheduling patient appointments as needed.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

The selected candidate should be outgoing, have a strong work ethic, be open to learning new skills, and function well both independently and in a team-oriented environment. The selected candidate must have the ability to interface and take direction from a wide range of faculty members. The selected candidate must possess excellent verbal and written communication skills and be able to convey information across a variety of cultural, societal, and ethnic backgrounds. The selected candidate should be proficient in basic computer skills such as word processing, spreadsheet creation and management, and learning electronic patient-management software. The selected candidate must also be comfortable with the use of new and emerging technology in their work environment. This position uses numerous University and commercial software in daily tasks.

Bilingual abilities, specifically in Spanish, are highly desirable. Experience, in a comparable role, in a dental or medical setting.

Must be able to work on the telephone and at a computer, using a keyboard and monitor(s), for prolonged periods. Must be able to tolerate office lighting sufficient to allow customers (patients/parents/residents) to comfortably read documents and interact in a meeting setting.

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.