Director of Front Office

Description

Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're eager for career growth and new experiences, we have an opening for a Director of Loss Prevention who will direct and oversee the implementations of all safety and security programs to provide protections of all persons and property at the Saint Kate.

Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers.

What you will be doing:

• Lead and motivate front office associates, ensuring adherence to service and productivity standards for guest satisfaction.
• Manage room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue.
• Maintain comprehensive knowledge of hotel policies, service procedures, and standards, ensuring compliance.
• Foster a cooperative working climate, enhancing productivity and employee morale.
• Communicate effectively with guests and employees, providing clear direction and addressing inquiries.
• Conduct meetings to disseminate information, participate in hotel meetings, and perform room inspections.
• Assist with guest check-in/check-out, handle special requests, and participate in the Manager on Duty program.

What you'll bring to the role:

• Preferred qualifications include a 4-year degree.
• A minimum of two to five years of experience as Assistant and/or Director of Front Office Operations.
• Excellent interpersonal and communication skills, with proficiency in English language.
• Strong organizational and supervisory skills to effectively accomplish tasks and develop subordinates.
• Ability to analyze complex statistical data, make informed judgments, and handle internal and external customers with patience and diplomacy. Additional preferred qualifications include CPR Certification and/or First Aid Training, as well as experience with Opera software.

What's in it for you?

* A free, well-balanced meal every shift

* Room discounts at Marcus Hotels & Resorts properties

* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa

* Discounted parking and bus pass program

* "Two for one" movie theater coupons at Marcus Theatres

* Ability to grow your career, and transfer from one property to another while maintaining your service with the company

* Paid time off

* Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match

* And more!

About us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Saint Kate is an equal opportunity employer.