Global Brand Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are seeking a dynamic Global Brand Manager with a focus on enablement to drive the internal adoption and integration of our brand across the enterprise. Reporting to the Global Brand Director, you will be responsible for building strong, cross-functional relationships and creating a dialogue with key stakeholders to ensure our brand is fully embraced and consistently represented in every aspect of our business - from tentpole programs to regional application and swag.

This role offers the opportunity to have a direct impact on driving a culture where our brand is not just a logo, but a shared vision that fuels innovation, engagement, and business impact.

Location: US Remote (not limited to the states that the job posting is tagged to)

Key Responsibilities

• Build and maintain relationships with internal teams and key stakeholders to understand needs, embed the brand into daily operations, and identify opportunities to enhance adoption.
• Manage internal communication portals and channels and partner with creative operations to prioritize and facilitate enablement needs.
• Lead the Genesys Brand Ambassador Program, ensuring key representatives are onboarded, engaged, and equipped to support a cohesive brand presence while providing valuable internal feedback to guide brand evolution.
• Collaborate on and elevate brand store management, from item selection to creative execution with internal and external partners.
• Support branded programs as needed to reinforce consistency and extend the brand.
• Establish KPIs and leverage data to assess and optimize brand adoption strategies.

Qualifications:

• 7+ years relevant work experience
• Excellent communication, presentation, and relationship-building skills
• Proven ability to manage cross-functional initiatives
• Strong strategic thinking, problem-solving skills, and attention to detail
• Ability to prioritize and adapt to change in stride
• Positive attitude and growth mindset

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.