Operations Data Manager

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value-added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Games Library includes more than four hundred types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Intralot offers a competitive benefits package that includes:

• Medical, Dental & Vision Insurance
• 6% 401k Match
• Paid Holidays & Vacation
• Paid Sick, Short/Long Term Disability
• Employee Assistance Program
• Maternity/Paternity Leave
• Discount Programs

Education, Training and Experience:

• Bachelor's degree in Information Science or Technology and four (4) years' experience in IT technical service delivery.
• Microsoft Office Suite skills, standard industry business support tools, service management tools, and system monitoring tools
• Lottery/Gaming experience a plus

Knowledge, Skills, and Abilities:

Management skills to effectively supervise a team of 10-12 employees in a 24x7x365 operating environment as required

• Ability to interact and conduct business with internal stakeholders, managers, senior staff, vendors, industry auditors, and remote support teams
• Understanding of Customer Relationship Management (CRM) and the ability to interact in a direct customer setting as required
• Understanding of small to mid-sized data center operations functions, including processes, policies, and procedures
• Understanding of computer networks (LAN, WAN, and computer networking)
• Ability to create, update, and govern standard computer operations documentation
• Ability to provide critical thinking and lead staff in unexpected high-pressure situations
• Understanding of contracts and associated service level agreements

Responsibilities: Under the direct supervision of the Deputy General Manager, assist with the following duties and responsibilities. Other miscellaneous duties may be assigned:

• Provide day-to-day management and team leadership of staff members in a 7x24x365 operating environment. Including shift scheduling, mentoring, technical guidance, training, promotions, conducting annual performance reviews, managing employee conflict and disciplinary actions
• Foster and maintain empowered team leadership and managerial conduct with all employees, stakeholders, and direct reports.
• Interact with General Manager and Lottery Leadership to understand, plan, and deliver day-to-day service expectations in accordance with company and contractual requirements
• Interact with internal stakeholders, managers, and senior staff, vendors, industry auditors, and remote support teams as required by the business
• Develop project plans, maintain metrics, and interface with various engineering and operations groups, as well as the Lottery to achieve desired improvement goals
• Participate in project change control activities throughout the project lifecycle
• Interface with Lottery regarding software change requests, service incidents, reports, special requests, and normal business questions and concerns
• Work with GM to pro-actively seek ways to improve Service Deliver Performance for the Business
• Plan, create, update, and govern all standard computer operations documentation
• Produce operations base audit materials as required (SOC/MUSL) and provide direct support during Auditor and Customer on-site visits
• Train staff members as required
• Assist with QA and UAT testing activities as required

Employment Eligibility Verification

• Must possess valid documentation to establish identity and U.S. employment eligibility.

Security Requirements

• Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

Intralot, Inc. is an Equal Opportunity Employer