Customer Success Manager III
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![]() United States, Illinois, Chicago | |
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At Forrester, we're trusted to work on trailblazing, mission critical problems that business and technology leaders face today. That's why we're always looking to empower talented individuals to perform at their best every single day. We're proud of our community of smart people and vibrant voices who come together to do what's right by our clients and each other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future. Our job is to be bold at work. It starts with an insatiable curiosity about clients, colleagues, and the future. At Forrester, we believe curiosity powers progress. Forresterites bring a diversity of opinions and the courage of their convictions to collaborate on the ideas and initiatives that change the course of business. As a trusted advisor to the most influential companies in the world, we live at the nexus of what's next. About This Role: As a member of Forrester's customer success organization, the Customer Success Manager is responsible for the engagement value delivered to Forrester's largest clients. The successful candidate will orchestrate the customer journey through proactive engagement strategies and guide Forrester's premier user clients to their desired outcomes while driving great value in their partnership with Forrester. Monitoring the health of customer relationships, the Customer Success Manager will predict and navigate customer challenges and offer solutions that drive satisfaction, retention, and additional enrichment opportunities. Job Description:
Job Requirements:
Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidate's primary work location, experience, training, education, and credentials. Base salary range: $74,000 - $120,000 The application deadline is April 30, 2025. Please refer to the job posting on Forrester.com careers page if the deadline has been extended We're a network of knowledge and experience leading to richer, fuller careers. Here, we're always learning. Whether you want to hone your strengths or discover new ones, Forrester is the place to go for it. It's a place where everyone is given the tools, support, and runway they need to go far. We'll be right there beside you, every step of the way. Let's be bold, together. Explore #ForresterLife on: Glassdoor FLSA Status: ExemptHere at Forrester, we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forrester's recruitment process. If you would like to discuss a reasonable accommodation, please reach out to accommodationrequest@forrester.com. Forrester Research, Inc. is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply. Benefits at a Glance Benefits at a Glance - Cambridge |