Workplace Coordinator

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger - thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

Summary of Position

The Workplace Coordinator is responsible for the processing, uploading, and tracking of physical records received to support Expert Medical and second opinions by Teladoc Health and general mail processing (EMS records mail). The coordinator uses tools, technology, and operational experience to perform technical tasks associated with mail processing and tracking.

Essential Duties and Responsibilities

• Process daily mail through scanning software and other various software systems in the Lewisville office.
• Open all physical mail received in a timely manner, including imaging discs, x-rays and paper records.
• Match the records received to the appropriate record in the case management system .
• Organize, sort and upload records aligned with the appropriate tracking line (records request).
• Verify PHI (Personal Health Information) using manual and system processes.
• Document case notes as appropriate.
• Review records inbox for new records and process appropriately.
• Correspond via email with case teams as required.
• Perform other duties as required.
• In-office, five times per week

Qualifications Expected for Position

• Exceptional customer service orientation with a strong focus on client satisfaction.
• Demonstrated ability to maintain professionalism and composure in high-pressure situations.
• Skilled in prioritizing, organizing, and executing tasks efficiently under time constraints.
• Ability to multitask effectively and work independently with minimal supervision.
• Strong critical thinking and decision-making skills, particularly in high-stress or emergency scenarios.
• Excellent verbal and written communication skills with a proven track record of providing clear direction to team members.

Qualifications Preferred for Position

• Proficiency in Microsoft Office Suite, with advanced written, verbal, and interpersonal communication abilities.
• Highly organized with a collaborative approach to team dynamics.
• Familiarity with industries such as real estate, telecommunications, furniture, accounting, and building systems.
• The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

The base salary range for this position is $22-24/hourly.In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here:Teladoc Health Benefits 2025.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.