Field Service Technician

We're Not Just in the Packaging Business-We're in the "Wow" Business

Pregis is Hiring!

Why Join Pregis?

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

Why Join Pregis North America?

We are focused on growth; the company has grown in the last 5 years by "Wowing" its customers. Pregis has experienced significant growth organically and through acquisition, expanding our capabilities to meet customer needs and enhancing our ability to deliver value in a rapidly changing environment.

Privately PE owned, with nearly 2,300 employees in 24+ North American facilities and additional manufacturing operations across Europe. Our reach continues to increase with the growing global demand for a strong protective packaging partner, working through a strong network of distributors, fabricators and converting partners with support teams ready to provide industry leading service.

At Pregis, our experienced Technicians are the driving force behind our success. By exceeding our customers', high expectations both internal and externally, we remain the gold standard in the protective packaging industry. We are now hiring a Field Service Technician.

Job Duties

• Provide service and customer support during field visits or dispatches
• Manage all on site installation, repair, maintenance and test tasks
• Extensive travel nationally and at times internationally.
• Travel frequency and duration 50-75% based on your home location.
• Applicants should expect to on out of town job sites for 2-3 weeks without returning home.
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Troubleshoot and repair electrical /electronic problems on Pregis packaging lines, basic computer networks and Accessories/Peripheral systems including hardware and software.
• Tie workflow to schedule

• Operate vehicle in a safe manner and use field automation systems
• Follow all company's filed procedures and protocols
• Collaborate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations and briefings
• Build positive relationships with customers

• Maintain excellent customer satisfaction by troubleshooting, repair and if necessary, escalation of ongoing technical issues in a timely manner.
• Excellent customer relationship skills, utilizing Electronic testing equipment, wiring diagrams and applications / tools available on the company's laptop including (Indra works, Siemens, Allen Bradly, and Exor).

• Escalate verbally and Via E Mail difficult to solve problems to the technical support group in a timely manner. Work with the installation team to Install and commission new equipment.
• Prepare job time estimates and reporting as requested by engineering department.
• Product knowledge and the ability to communicate clearly verbally and written (internal and external).
• Complete all paperwork in a timely manner ( i.e. expenses, time sheets, escalation reports, Service reports, online training courses as needed.

Required Education, Experience and Qualifications

• Associates degree or equivalent job experience
• 5+ job related work experience in Electrical or Mechanical and Field Service
• Ability to troubleshoot, test, repair and service technical equipment
• English literacy
• Ability to work flexible shifts and to adapt to changing work schedules, including overtime, or weekend work and periodically multiple weeks of travel at a time
• Familiarity with mobile tools and applications
• Posses a valid driver license

Our Growth Culture

We thrive in an open transparent environment where we constantly challenge our team members to share their diversity of thought by incorporating round table discussions, regular 1.1's and maintaining a collaborative environment.

Pregis Core Values

Integrity-The quality of being honest and having strong moral principles; moral uprightness. Here at Pregis, we value our people and expect the highest quality from each.

Collaboration-Combination action of a group of people, especially when effective and efficient. Pregis strives to hire people that want to win as a team. We look for these qualities when interviewing and value the people that want to strive for the greater good!

Customer Focus- We recognize that having a strong customer focus means having a strong contribution of overall success. We are about putting our customers and their satisfaction first! When recruiting for the right fit, we strive to find this quality in our candidates as a priority for both internal and external customer basis.

Innovation- Here at Pregis, we are always innovating and keeping up with the newest technology to stay proactive within the market.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Pregis' total compensation package. The base pay range for this role is estimated to be $66 to $80K.

Compensation details listed in US job postings reflect base salary only and do not include benefits. Learn more about Benefits at Pregis.

#EVT1

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis' culture and achievements.

Visit us at www.pregis.com for more information about Pregis LLC.