Sr Director, Operational Excellence & Experience, Conference Logistics

About this role:

Primary responsibilities:

• Develop and lead the experience strategy, operating framework and partnerships required for our conference delivery teams to drive flawless execution and world-class experiences across our food and beverage, onsite staffing and C-level experience Centers of Excellence (COEs). Drive operational excellence and initiatives to optimize operational delivery and exceptional service quality.
• Oversee the operational delivery of food and beverage, onsite staffing and C-level experiences onsite at our conferences in partnership with our COE leaders to ensure that they are aligned with the overarching strategy and deliver seamless, customer centric service throughout every interaction.
• Clearly understand and translate the needs of our audience to create elevated and innovative experiences which are meaningful to our customers. Regularly evaluate local, national and international market trends, vendors and high-touch hospitality experiences to ensure that our conferences remain best in class.
• Identify and leverage data-driven metrics to measure the success of projects and initiatives, creating a compelling storyline and presentation for senior leaders across the organization.
• Ensure team is accountable and responsible for the expenses they manage and understand the financial impact of the decisions they make. Lead the team through the forecast and investment process ensuring recommendations align with the overall strategy for the conference.
• Recruit, train and coach a team of agile, customer focused, operational experts. Inspire confidence and provide clear direction. Foster collaboration, accountability and continuous improvement. Ensure that the team is following established best practices to plan and deliver flawless conference experiences. Build team infrastructure to scale and operate efficiently.
• Build trusted partnerships with team members and leaders across the organization, leveraging in office time to connect with stakeholders, learn from your peers and keep a pulse on priorities across the teams.
• Partner with key stakeholders and leaders across the logistics team to drive forward strategic changes, identify compelling solutions and ensure alignment to conference portfolio priorities.
• Ability to travel up to 20% of the time.

What you'll need:

• Bachelors degree with a focus on hospitality and/or events management preferred
• Extensive senior management experience within high-tough hospitality or events (15+ years experience)
• Experience overseeing complex operations or events
• Demonstrated expertise in team management, with the ability to inspire and motivate in-person and remote staff
• Proven budget management abilities
• Demonstrated ability to set operations strategy
• Experience of working in a complex multi layered environment with multiple stakeholders

Key competencies / knowledge, skills, & abilities:

• Passion for service excellence: You have a passion for creating exceptional customer experiences in high-end hospitality settings
• Exceptional problem-solving capability: You have a proven track record of solving complex problems, thinking creatively and using data to tell a story
• Drive / Self-sufficiency: You have a demonstrated ability to own a problem and drive from problem statement to solution in a self-sufficient capacity in a matrixed environment
• Passion: You are intellectually curious and have the hunger to identify opportunities proactively and independently where you can drive the most impact for the business
• Communication skills: You are an excellent and structured verbal and written communicator with effective presentation and platform skills
• Collaboration: Must demonstrate a high level of collaboration with proven ability to build partnerships across lines of business
• Executive presence: You can effectively engage, lead and influence senior leaders (VPs, and above) across the organization
• Strong core values: You demonstrate integrity, collaboration, a no-limits mindset, objectivity and consistent results using global best practices
• Adaptability: You operate with a sense of "urgency" with ability to adapt, implement and manage change in an ever-changing environment
• Commercially astute: A strong understanding of and ability to manage financials, balancing service excellence with profitability.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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