Senior Executive Director, Student Success Operations

Discover Your Future with Embry-Riddle Aeronautical University!

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

Perks Await You at Embry-Riddle!

• Generous Time Off: Relax with 15 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Opportunity:

Join the Aviation and Aerospace vanguard!

Step into a dynamic role with Embry Riddle Aeronautical University, where innovation meets opportunity. Be part of a leading institution that's at the forefront of aviation, aerospace, and STEM education. We offer an exciting environment, cutting-edge projects, and the chance to influence tomorrow. Ready to make a difference? Take flight with Embry-Riddle and explore this diverse career opportunity today.

Position Overview:

The Senior Executive Director, Student Success Operations, at Embry-Riddle Aeronautical University's Worldwide Campus plays a pivotal leadership role, tasked with the comprehensive oversight of all student success operations within the U.S. This executive directs the management and oversight of Academic Advising, Site Operations, Aviation Maintenance Technology (AMT), and F-1 Advising, as well as initiatives related to matriculation and advising for the U.S. Navy Community College (USNCC). Managing a team of over 135 personnel, the role is designed to operationalize the strategic vision set by the Vice Chancellor for Student Success, enhancing operational efficiencies, elevating the student experience, and ensuring alignment with the university's strategic goals. A critical component of this role involves the analysis of student and operational trends to identify challenges and opportunities, making strategic recommendations to the Vice Chancellor for positive and corrective actions. This responsibility ensures that the university's student success strategies are data-driven and effectively adapted to changing educational landscapes.

Strategic Oversight and Leadership:

• Set the strategic direction and ensure alignment of all student success operations with university goals.
• Oversee directors responsible for Site Operations, Academic Advising, AMT, and F-1 Advising.
• Ensure integration and alignment of matriculation initiatives and USNCC advising with broader strategies.
• Conduct regular trend analysis of student and operational data to identify patterns that impact student success, providing strategic recommendations and corrective actions to the Vice Chancellor.

Collaboration and Policy Development

• Foster collaboration among different operational sectors to ensure seamless service delivery.
• Develop and enforce policies and procedures that maximize operational efficiency and compliance.
• Utilize trend analysis to inform policy development and ensure responsive adaptations to evolving educational and operational needs.

Performance and Quality Assurance

• Monitor and evaluate performance across different departments to ensure they meet or exceed benchmarks.
• Implement quality assurance measures to maintain high standards in student services and operations.
• Analyze operational and student success metrics to guide continuous improvement initiatives.

Resource Management

• Manage budgets and resources efficiently to support all facets of student success operations.
• Engage in strategic decision-making impacting resource allocation, including lease management and partnerships.
• Assess resource utilization against performance data to ensure optimal allocation aligned with observed trends and strategic priorities.

Stakeholder Engagement and Compliance

• Maintain robust relationships with internal and external stakeholders to support operational success.
• Collaborate with Legal, IT, and State Authorization departments to ensure compliance with all relevant statutes and policies.
• Leverage stakeholder feedback and compliance requirements to refine operational strategies and practices.