Payroll Services Administrator (HYBRID)

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

The Administrator - Payroll Services is part of the HR Employee Services Group that provides excellent service to internal and external customers through HR call and contact center. Administrator is responsible for supporting HR operations by managing Tier 1 HR inquiries, with a strong focus on Time & Attendance (T&A) processes, compliance, and manager support. This role is responsible for educating employees on T&A policies, ensuring accurate reporting, and assisting in investigations related to attendance issues. Additionally, the role provides administrative support for SAFE Act compliance and serves as a backup to the department administrative assistant. Responsible for continuous improvement of assigned role with a focus on the digital employee experience.

Serve as the first point of contact for all Tier 1 HR employee inquiries related to Time & Attendance. Research, triage, and provide timely responses, escalating Tier 2 and Tier 3 inquiries as needed necessary following company's escalation policy. Assist employees and managers with system navigation, policy clarification, and issue resolution.
• Process Time & Attendance-related requests, including corrections, adjustments, and approvals. Ensure compliance with company attendance policies and labor regulations. Partner with Payroll and HR Operations to resolve Time & Attendance discrepancies.
• Support managers in utilizing UKG Time Management (UTM) effectively for employee scheduling, approvals, and reporting. Reinforce accountability by ensuring managers adhere to T&A policies and deadlines. Address system-related challenges and provide troubleshooting support.
• Generate and analyze UTM reports to identify trends, compliance issues, or discrepancies. Assist HR Business Partners in investigations related to attendance concerns. Provide data-driven insights to support decision-making and policy enforcement.
• Ensure compliance with SAFE Act requirements, including employee licensing and background check tracking. Maintain accurate records and support audits related to SAFE Act compliance.
• Serve as a backup to the department administrative assistant, assisting with general office tasks, scheduling, and HR document management. Support special projects and HR initiatives as needed.

High School Diploma or equivalent. (Required)

3 or more years customer service experience in a call center, email, or personal environment. (Required)

2 or more years of experience in payroll processing, including working with a time & attendance platform (Required)

2 or more years HR Administration with a focus on Time & Attendance. (Preferred)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this position is $20.48 - $34.13.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.