Fulfillment Coordinator, Americas

This role is a hybrid position.

This position is considered hybrid, allowing for a combination of remote work and in-office collaboration. Qualified applicants must live within commuting distance of our Santa Barbara, CA or Boston, MA office location to be in office 2-3 times per week.

#LI-Hybrid

This is a 12 month contract role.

The ideal candidate will be a critical thinker with the ability to manage multiple tasks while collaborating across cross-functional teams. You will provide excellent customer service, troubleshoot fulfillment issues, and contribute to the continuous improvement of our processes.

What You'll Do:

• Provide end-to-end customer support to B2B customers via phone and email, addressing inquiries related to orders, shipping, and delivery status.

• Troubleshoot and resolve issues such as delayed or damaged shipments and provide accurate updates on ETAs.

• Manage and maintain accurate data within ERP and commerce platforms to ensure proper inventory management and order processing.

• Partner closely with Sales, Logistics, and Finance teams to ensure a seamless customer experience.

• Identify and recommend process improvements to enhance operational efficiency and service quality.

What You'll Need:

Basic Qualifications:

• 1-3 years of experience in Sales Operations, Order Fulfillment, or a similar role.

• Experience using Excel for data management and analysis in a business environment.

• Operating knowledge of ERP and commerce platforms such as Salesforce, SAP, or similar systems.

Preferred Qualifications:

• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.

• Customer-focused mindset with a commitment to delivering outstanding service.

• Strong problem-solving and analytical thinking skills.

• Excellent written and verbal communication skills.

• Ability to collaborate effectively as part of a cross-functional team.

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. If you don't have 100% of the skills listed, we strongly encourage you to apply if interested.

Visa Sponsorship: Sonos is unable to sponsor or take over sponsorship of an employment visa for this role at this time. We ask that applicants be authorized to work for any US employer, both now and in the future.

At Sonos we consider a wide range of factors when determining compensation, which may lead individual compensation to vary depending on job related qualifications, skills, and experience. All full time employees are eligible for merit increases, discretionary bonuses, and equity. Our job postings may span more than one career level and the base pay range may be modified in the future based on changing market conditions. The starting base pay for this role for all US candidates is between:

Please note that compensation details listed in US job postings reflect the base salary only, and do not include bonus, equity, or benefits.

We also offer a comprehensive benefits program with choice and flexibility in mind to help support the health, wealth, and overall well-being of our employees. Short Term employees in the US are eligible for benefits on day one, unless otherwise noted, including:

• Medical, Dental and Vision Insurance after 90 days of continuous employment

• A 401(k) plan with company matching and immediate vesting

• 80 hours of sick time upon hire, refreshed annually

• Up to 12 paid holidays per calendar year

• Mental health benefits to support your holistic well-being

• A generous employee discount program & Sonos Radio HD - on us!

For a holistic overview of our benefits, please visit sonosbenefits.com.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Your profile will be reviewed and you'll hear from us once we have an update. At Sonos we take the time to hire right and appreciate your patience.

Notice to U.S. Job Applicants: Sonos is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Follow the links to review the EEO is the Law poster and its supplement. Sonos is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@sonos.com and let us know the nature of your request and your contact information.