AI Architect (PMTS)

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

We are seeking an experienced and highly skilled Salesforce Agenforce Solution and Platform Architect to join our dynamic team. This individual will play a key role in designing, implementing, and optimizing Salesforce solutions, focusing on the Agenforce platform and overall Salesforce architecture. The ideal candidate will have deep expertise in Salesforce products and platforms, particularly Agenforce, with the ability to deliver solutions that meet business needs while aligning with industry best practices.

Salesforce, the world's #1 AI CRM, has recently unveiled Agentforce, a groundbreaking suite of autonomous AI agents that augment employees and handle tasks in service, sales, marketing and commerce, driving unprecedented efficiency and customer satisfaction. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

This role is pivotal in redefining how we enable innovative Agentforce driven experiences, you will drive the evolution of Customer Success in the world of Agentforce

THE ROLE
Our Digital Success Engineering team is an interdisciplinary mix of distributed software engineers, architects and engineering managers working collaboratively to build Unified Experiences for our Trailblazers. As customer zero, we drive innovation by harnessing Salesforce technology to create and easy and expert self-service experience that fuels Trailblazer Success.

THE TEAM
In this role, you will architect and drive the development of easy and expert human + agent experiences using Salesforce Agentforce, DataCloud and other Salesforce platform capabilities. You will be responsible for leading the end-to-end Solution architecture lifecycle, from conceptualization through production. As a motivated individual/leader with a point of view, you will define standard methodologies and collaborate closely with Product Managers, Developers and other cross-functional teams to deliver the Customer Success experiences.

PRIMARY RESPONSIBILITIES

• Architect, design, implement, test and deliver highly scalable Salesforce solutions, using Salesforce's deeply unified platform to meet business requirements and enhance user experiences

• Collaborate with stakeholders to identify pain points and opportunities for innovation, with a clear focus on customer impact, trust, and growth

• Define and document the overall architecture and technical solution for Agenforce deployments, integrations, and customizations.

• Provide expert guidance on Salesforce Agenforce features, capabilities, and best practices.

• Stay up-to-date with new releases and enhancements to the Salesforce ecosystem, especially related to Agenforce & AI, and incorporate them into solution designs.

• Use pre-trained LLMs (e.g., GPT, Llama, Falcon) for Salesforce-specific applications using prompt engineering and reinforcement learning from human feedback (RLHF).

• Build and maintain datasets for training, fine-tuning, and evaluation of LLMs for various use cases.

• Act as a key liaison between product owners, technical teams, and external partners to ensure clear communication and alignment.

• Be a domain expert, while writing code and working closely with other developers, Product Managers, and UX to ensure features are delivered to meet business and quality requirements

• Define the system architecture landscape, identify gaps between current and desired end-states, and deliver a comprehensive solution that will enable achievement of the desired business outcomes

• Mentor and support junior architects and developers, providing guidance on architectural decisions, development methodolgies, tools and code quality

• Leverage agile work management practices, including sprint planning and retrospectives to track critical deliverables. Partner with product owners for backlog grooming and work prioritization

• Ability to translate business needs into AI solutions and communicate complex technical ideas to non-technical stakeholders

• Establish governance frameworks for the platform, ensuring proper data management, security compliance, and system scalability.

• Lead the development of custom Salesforce solutions, including Apex, Visualforce, Lightning components, and other Salesforce technologies, to tailor Agenforce to specific business needs.

PROFESSIONAL EXPERIENCE/SKILLS REQUIRED

• Overall 15+ years experience in Software Engineering

• 10+ years of Experience in Salesforce architecture and platform implementation, using different Salesforce's Customer 360 products

• Agentforce implementation is a plus

• 5+ years of proven experience in ML engineering, building AI systems and/or services

• Proficiency in Python and popular ML frameworks (e.g., PyTorch, TensorFlow, Hugging Face Transformers) is a plus

• Experience with LLMs and prompt engineering

• Analytical mindset with experience in using data-driven approach, and know how to measure success with complicated ML/AI products

• Experience with Salesforce DevOps, CI/CD processes, and automation tools.

• Must be able to guide and work with engineering teams, product management, cross-functional units, and upper-management

• Proven leadership in driving cross-functional teams to achieve common goals and business objectives

• Proven experience in designing and implementing large-scale Salesforce solutions in complex enterprise environments.

• Experience with agile development or scrum project management methodologies and tools

• Understanding of software engineering principles, key design patterns and best practices

• Strategic thinker that can see the big picture, innovate and adapt to constant change

• Ability to work under pressure, highly adaptable, and well organized

• Highly effective written and verbal communication skills with audiences across all levels of the organization

• Highly organized with the ability to establish and manage priorities in a complex and fast-paced environment

• Strong knowledge of data management concepts and architectures

• Continuously assess the performance of Salesforce solutions and take proactive measures to optimize system performance, identify bottlenecks, and resolve issues.

• Masters / Bachelors degree required in Computer Science, Software Engineering, or equivalent relative experience. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Salesforce Certifications (Preferred):
  Salesforce Certified Technical Architect
  Salesforce Certified Application Architect
  Salesforce Certified System Architect
  Salesforce Agenforce-specific certifications (if applicable)

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