Training Administrator

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

The Training & Development Training Administrator will provide operational support to the department by acting as a liaison, organizing training events, creating reports, coordinating requests for various services and budget management. The individual who fills this position must possess high energy, strong organizational and problemsolving skills, customer-focused approach, and a willingness to be open and flexible regarding work hours. The candidate will need to have the ability to manage and coordinate multiple tasks.

• Provide logistical support for all training including marketing workshops, material preparation, room setup, enrollment/registration, and class follow-up.
• Respond to individual requests for information, resources, training, and assistance from MetroPlusHealth employees.
• Collect and compile training metrics and data from various sources, including the LMS systems, HRIS systems, survey tools, and other sources.
• Utilize training metrics to provide actionable insights about the current and future states of the workforce development.
• Generate training metrics/reports based on class attendance and training plans. Provide quarterly reports on training and development activities to department heads and management.
• Create written correspondence regarding training initiatives.
• Engage in auditing data to ensure accuracy.
• Update and maintain training calendar.
• Administer courses and attendance via LearnUpon and Degreed Learning Management systems.
• Analyze training utilization, impact and ROI metrics and make training program recommendations.
• Input and maintain program data tracking, training schedule, and course evaluations.
• Participate in the creation and distribution of learner reports and materials for all training programs.
• Organize and maintain electronic storage of materials, reports, and learning tools.
• Act as liaison between vendors and MetroPlusHealth T&D management.
• Create and maintain process workflows and procedures.
• Track and reconcile budget and training related expenses.

• Bachelor's degree required.
• Must possess three years' experience coordinating and providing administrative support (preferably in a training or human resource department). Basic training skills a plus.
• At least three years of experience working with HR and training metrics including running reports and analyzing data.
• Knowledge of training metrics with understanding of current future trends in metrics and assessment.
• Advanced experience with MS Office and Outlook. Knowledge of LearnUpon or Degreed a plus.
• Experienced user of Excel including Pivot Tables and Database functions.
• Ability to create reports, track budgets, interact with vendors, data entry.

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Excellent communication skills, both verbal and written, computer, technology, and organizational skills, with an overall knowledge of training and development practices.
• Proven ability to work collaboratively across teams and at all levels of the organization.
• Strong customer service skills, resourcefulness, ability to be proactive, anticipate problems and escalate with plan of action for resolution.
• Ability to juggle multiple tasks, strong organizational and problem- solving skills, analytical thought process.
• Strong negotiation skills.

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