Customer Service Coordinator

Job Responsibilities

• Provides excellent customer service, accurate order entry, and administrative support.
• Coordinates incoming customer orders for chemical requirements, including tolling, from customers (via telephone or email), creates orders, and processes them into Navision (domestic and/or export orders as needed).
• Dispatches orders with Manufacturing or vendors.
• Confirms order and delivery date to customers (email/telephone).
• Works to solve any delivery problems between Manufacturing and customers, keeping the Director of Customer Service advised.
• Reviews daily order reports prior to distribution to management daily.
• Processes sales returns for applicable locations.
• Reviews freight claims as they arise and assists management in solving other shipping/invoicing issues between Accounting and customers.
• Coordinates the process of returned material pick-up from customer locations (domestic and export).
• Processes new customers from application to creation of account in the system (domestic and export).
• Maintains the US Chemical Sales SharePoint site.
• Provides back-up for the after-hours phone as needed.
• Continuously updates and maintains the working manual of order entry.
• Performs other duties as assigned.

Qualifications

• Bachelor's Degree in Business or related field or 5 years of relevant experience.
• High School Diploma or GED equivalent is required.
• Ability to effectively work with, and maintain the confidentiality of, sensitive information.
• Willingness to work non-standard hours and travel overnight as much as necessary to achieve desired results or as requested by management.
• Maintain a valid state driver's license.
• Comply with all corporate policies and be sure the company's recommendations, designs and practices (including environmental and engineering) are in compliance with all local, state and federal laws and regulations.
• Be capable of effectively communicating in writing or speaking to various government, industry, customer, public, or employee(s) group.
• Ability to work with all levels of employment in all company locations.
• Ability to meet deadlines, good organizational and follow-up skills, be detail oriented and able to handle multiple tasks.

Koppers Inc. and its subsidiaries are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category or characteristic protected by federal law, state or local law.