IT Support Specialist I

About Marquette Bank

If making an impact is important to you, you belong with the Marquette Bank Team. You'll enjoy the opportunity to make a difference for our customers and in our neighborhoods. You'll love our welcoming, supportive, friendly, team-centered work environment - including perks like an expansive benefits package, growth opportunities, gym subsidy, tuition reimbursement and community involvement opportunities!

Come be a part of something bigger at Marquette Bank.

Founded by John F. McCarthy in 1945, the bank has been committed to providing financial services to meet the savings and borrowing needs of southwest Chicagoland. We have continued to grow and are proud to be a modern neighborhood bank with 20 branch locations to serve our customers and communities.

Pay Range: $40,000 - $43,000

The pay range is based on consideration of criteria such as required qualifications, experience, education and skills. Marquette Bank reserves the right to offer the selected applicant a salary commensurate with the applicant's qualification, experience, education and skills.

Position Summary:

The IT Support Specialist I is responsible for troubleshooting and resolving technical issues, providing guidance to users, and maintaining all related PC and phone equipment. This role requires a flexible work schedule and the ability to perform on-site preventive maintenance at all branch locations.

Essential Duties and Responsibilities:

• Troubleshoot and resolve tickets related to technical difficulties with hardware, software and phones.
• Provide computer related information and guidance to users throughout the Bank
• Assist with installing, repairing, maintaining, monitoring and moving all related PC equipment including printers, and all phone equipment.
• Research questions using available information resources.
• Deploy desktop/laptop images
• Follow standard help desk procedures
• Log all help desk interactions
• Update technical skills as required
• On Site Preventive Maintenance to all Branch Locations
• Must have the availability to adhere to a flexible work schedule
• Perform other duties and responsibilities as assigned by supervisor
• Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank's internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies.

Knowledge/Abilities/Experience and Training Required:

• High school diploma or equivalent
• Technology related field of study desired
• Hands-on experience in the troubleshooting and break/fix of equipment
• Knowledge of MS Windows Client
• Knowledge with MS Active Directory and MS Windows server
• Knowledge with MS Office and Outlook
• Experience using call tracking applications
• Experience with customer service practices
• Related experience and training
• Strong communication and interpersonal skills
• Strong knowledge of hardware, software, and phone systems
• Ability to handle multiple tasks/calls in a fast-paced environment
• Ability to read and comprehend specialized technical documentation, as required
• Ability to work independently and as part of a team
• Ability to diagnose faults under different categories such as Operating System, Application, Email, Web and escalate the fault to relevant specialist teams
• Must be able to travel to all site locations within the Bank's geographical locations.

Physical Demands: The physical demands described here are representative of those that must be met by employees in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee is regularly required to remain in a stationary position
• Employee may need to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Employee is regularly required to operate a computer and other office productivity machinery (i.e., a calculator, copy machine and computer printer).
• Employee may need to constantly position themselves in the office in order to retrieve files from upper and lower drawers.
• Employee in this position frequently communicates with staff and clients and must be able to exchange accurate information in these situations.
• Employee may need to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Employee specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment/Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

We Care About You. Marquette Bank's total rewards package, for eligible employees, will vary based on the pay type of the position and may include variable pay such as performance-based incentives, commissions, target bonus and discretionary bonus. Marquette Bank also offers health insurance, term life and disability insurance, generous time off and two retirement plans: 401(k) Salary Savings Plan and Employee Stock Ownership Plan (ESOP), as well as other perks including a FREE FunRewards checking account. Available rewards may vary by location, job level, employment status, and years of service. To learn more about our rewards package, please visit: https://emarquettebank.com/about-us/benefits.

You Belong Here. We offer an inclusive workplace to encourage, support and celebrate our diverse employees and the communities in which we work and serve. Our culture is built on a commitment to serve others. Working together, valuing each other and celebrating our uniqueness delivers a better financial future to our customers and neighbors. To learn more about our diversity and inclusion commitment, please visit: https://emarquettebank.com/about-us/diversity-and-inclusion-commitment

Marquette Bank is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.