We're looking for a talented Events Ops Technician to provide support in owning world class event presentations beginning to end. You'll join a team whose mission is to provide joy through frictionless support that is globally consistent and solves problems in innovative and creative ways to have a big impact.
Onsite position Events Ops Technician
? Reviews onsite MPR client requests and provide technical direction for the planning, scheduling, and delivery of services
? Operates PTZ cameras, video switchers, digital audio mixers, and Crestron routing systems for large and medium scale events
? Manages streaming encoding and quality during live events, trim and deliver recorded events
? Technical point person during board meetings and high-profile conference calls
? Partners with vendor technicians on larger scale events
? Partners with training supervisor to train incoming Help Desk technicians on events best practices
? Contributes to documentation of on-site equipment and protocols
? Collaborates with AV engineering team on projects requiring operational assistance such as testing new additions to spaces and getting spaces ready for build outs
? Manages maintenance testing for event spaces and studios such as pre-show testing and post power outage testing
? Maintains studio and event inventory
? Keeps event computer fleet up to date and compliant with Corp Sec as needed Requirements include
? Experience owning smaller events end to end from event request to technical execution
? Operational experience with event production equipment - audio mixers, microphones, video switchers, etc
? History of direct customer service
? Versed in Apple OS, presentation software like Keynote, PPT
? Some exposure to video conferencing, streaming
? Excellent communication skills utilizing tools like Google Suite, Zendesk, Slack, and Jira
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