Account Manager

Taylor Corporation
paid time off, 401(k)
United States, Georgia, Duluth
Mar 21, 2025
Power Your Potential Benefits Start Day 1! Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you. Ready to reach your potential? It's time to look at Taylor. Your Opportunity: Taylor Visual Impressions, a Taylor Corporation Company, is seeking an Account Manager to join the team in Duluth, GA! In this role, you will coordinate internal activities related to the development, growth and retention of key accounts. The position is responsible for developing and maintaining strong relationships with senior decision makers within these accounts. Your Hours: Monday - Friday, 8:00am - 5:00pm Your Responsibilities: Functions as the lead point of contact for the Customer and is an extension of the customer's business for Taylor. Acts as a liaison between the Customer, cross functional internal teams, and vendors, to insure timely and successful delivery of our products, services and solutions according to the customer's needs. Establish productive and professional relationships with key customer personnel including those at the Executive level. Responsible for customer communications, conflict resolution, and compliance on contract deliverables. Problem solve by using root cause analysis and 5 Whys technique, to develop a course of action, implement a plan of action and to measure the effectiveness of solutions with minimal direction. Actively participate in continuous improvement initiatives including documenting and maintaining operating procedures per the requirements of the Quality Management System. Perform data analytics to draw conclusions and make recommendations for improved service, process changes and/or financial improvements. Partner with other department team members to resolve complex customer inquiries and concerns including understanding who and when to escalate within the internal organization. Coordinate customer business reviews including preparation of professional customer presentations, gathering of performance metric data and participating in customer meetings. Conduct customer needs assessments to proactively identify business development opportunities to meet sales performance and financial targets, sales volume; Collaborate with Sales to jointly meet requirements. You Must Have: Related/relevant professional experience, preferably customer service or account management specifically and one or more of the following: printing or manufacturing environment, job planning, estimating or scheduling, or project management. Ability to use effective listening skills and recognize key issues, understand trends, and develop the customer's vision on how our service could be utilized to solve their problems. Relies on experience, judgment, and an understanding of the customer's industry to plan and accomplish goals. Ability to understand key prospect business issues and position products and services accordingly. Superb written and oral communication skills along with public presentation skills. Ability to establish and maintain long term relationships with key decision makers. Excellent computer skills, including Microsoft PowerPoint, Excel, Word, QBR Development, Root Cause Analysis tools. Ability to manage multiple tasks and projects; excellent project management skills. Outstanding problem-solving and exceptional organizational skills. We Would Also Prefer: 4-year College Degree plus 3 years of related/relevant professional experience Proficient in Excel, Word, Query Access/Use/Modify/Build in database systems Meeting Coordination, QBR Development, and working knowledge of e-commerce systems, working knowledge of ERP, Inventory Management Processes, QMS Process Creation and Maintenance, Root Cause Analysis Tools Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ About Taylor Corporation https://www.youtube.com/watch?v=pdXOC8HM-NM One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.