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Communications Operations Specialist

Western Governors University
life insurance, flexible benefit account, parental leave, paid time off, paid holidays, sick time
United States, Utah, Salt Lake City
3949 South 700 East (Show on map)
Mar 21, 2025
If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Pay Range: $60,300.00 - $90,500.00 Job Description About the Role: As a Communications Operations Specialist, you will drive the cross-functional coordination of key initiatives, with a substantial focus on WGU's conferences and event engagements. You will work closely with WGU's Social Media, Owned Media, and Earned Media teams-as well as other internal stakeholders-to support the planning and execution of conference engagements, rollout of new initiatives and high-profile announcements, and communications campaigns designed to elevate WGU's brand and mission. What You Will Do: Plan logistical support for the Conferences & Events team, including a hands-on approach to managing technical, design, and logistical aspects of conferences and events. Support the university's executives with high-profile speaking opportunities at national conferences by researching and identifying opportunities, building relationships with conference organizers, and working with support staff to prioritize and pursue speaking engagements. Support leadership in coordinating stakeholder responsibilities on major university-wide initiatives, such as events expansion, high-profile award entries, etc. Responsible for managing the communications team operating processes such as the announcement review committee, the communications team calendar, and executive look ahead, ensuring that projects with multiple stakeholders and multi-team engagement proceed smoothly. Assist with the creation of the WGU annual report. Research, develop, and expand networks and relationships to support the University's vision. Support cross-functional collaboration by coordinating daily operations and assisting in the development and execution of long-term action plans and goals. Manage the completion of follow-up items and deliverables as assigned by senior leadership. Lead by example and models Leadership Principles in all actions; ensures a positive, respectful team environment, fostering collaboration and development. Push the boundaries for creativity and innovation that will propel learning, unlearning, and develop innovative solutions consistently. Operationalize strategies, principles, and standards to guide organizational business architecture efforts. Knowledge, Skills, and Abilities You'll Need: Ability to work with confidential information and apply maturity and discretion in daily activities. A bias for action and the ability to work strategically and collaboratively across departments. Well organized with great attention to detail and follow-through. Strong written and verbal communication skills - ability to articulate complex concepts and ideas effectively with minimal guidance Proficient in Microsoft Office Suite. Ability to evaluate data, synthesize results, and identify trends and patterns. Demonstrates strong time management skills and the ability to adjust work hours during peak seasons or critical business periods to meet project deadlines and business priorities. Excellent prioritization skills and the ability to meet multiple deadline-driven assignments. Ability to exercise sound judgment and make decisions quickly. Excellent problem-solving capabilities and can develop new ideas to enhance partnership results. Future-oriented and assesses what will help/hinder achieving goals; focuses on what is important. Capacity to negotiate and influence skillfully and professionally while maintaining positive relationships. What is Required: Education Bachelor's degree in marketing, communications, project management, or related field. Experience 2+ years of professional experience in marketing, communications, project management, or other related field. Event management experience Travel Up to 20% travel #LI-NB1 Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.