Quality Manager

Novolex is a leader in packaging innovation, choice and sustainability. We manufacture products in paper, plastic and sustainable materials for the food, retail, health and industrial markets.

The Novolex sustainability vision is built upon three pillars: our products, our operations and our people. Each is critically important to our growth and future as a business. These pillars form the foundation of our company-wide commitment to sustainability, helping us achieve our ambitious goals through our wide-ranging initiatives.

This role encompasses all of quality management including the effective execution of quality assurance and quality control processes. Ensures product meets all customer requirements through establishing, maintaining, and improving quality systems and processes. The quality manager ensures that quality complaints are tracked accurately and that controls are put in place to prevent future occurrences. This role also manages compliance to food safety, forestry, and quality programs to meet customer expectations.

• Development, implementation and administration of quality policies and procedures for all employees
• Provide new hire orientation and periodic training to all employees (food safety, quality & GMP).
• Manage customer complaints: investigate events, perform root cause-corrective action, make recommendations, and manage corrective and preventive actions to ensure they get implemented.
• Facilitate customer questions and concerns by establishing relationships with customer service, sales and corporate quality teams.
• Provide monthly management quality reports, as required.
• Maintain up to date inspection reports, files, quality programs and samples
• Collect, organize, analyze, and report process data to internal and external customers.
• Facilitate and assist support departments with technical expertise for process improvements, and environmental compliance (ink making, paste making, and graphics).
• Lead continuous improvement activities and training within the plant.
• Manage the internal nonconformance and hold process.
• Responsible for all raw material and finished goods trials.
• Responsible for performance management of direct reports (quality technicians).
• Manage quality testing and inspections.
• Support Forestry compliance.
• Lead and manage food safety certification, serve as food safety practitioner, and lead HACCP team.
• Ensure sanitation and Good Manufacturing Practice audits are conducted as required throughout the facility.
• Other miscellaneous duties as assigned by management.

• A minimum of 5 years quality experience in a manufacturing environment, or relevant work experience is required.
• Bachelor's degree is preferred.
• Resin manufacturing is a plus.
• Experience with certifications and audits (food safety, ISO as examples) required.
• Excellent communication skills - written and verbal.
• Strong knowledge of MS Office - Word, Excel, and PowerPoint.
• Must have firm understanding of test procedures, statistics, and process controls.
• Must have strong problem solving and analytical ability.
• Strong collaborative team player.
• Six sigma green belt certification a plus.

Benefits

With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance (including Telehealth options) as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through Novolex University. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program, and a Learning Management System that supports and enhances employee skills at all levels of the organization.

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