Financial Counselor

Wentworth-Douglass Physicians Organization (WDP)
United States, New Hampshire, Dover
789 Central Avenue (Show on map)
Mar 21, 2025
Responsible for facilitating the financial clearance process for patients and ensuring the accurate billing and collection of medical services by verifying insurance coverage, estimating patient financial responsibility, and collaborating with patients to address billing concerns and establish payment arrangements. Does this position require Patient Care? No Essential Functions: -Verify patient insurance coverage and benefits to determine eligibility and obtain necessary authorizations for scheduled medical services. -Communicate with insurance companies to confirm coverage details and obtain pre-authorization for procedures when required. -Counsel patients regarding their financial responsibilities, including co-pays, deductibles, and out-of-pocket costs. -Provide accurate estimates of patient financial responsibility based on insurance information and procedure details. -Collaborate with patients to establish payment plans and assist them in understanding their options for resolving outstanding balances. -Process payments, set up automatic payment arrangements, and assist with financial assistance applications. -Work closely with billing, coding, and revenue cycle teams to ensure accurate and timely billing of services. -Act as a liaison between patients, insurance companies, and the hospital to resolve billing inquiries and disputes. Essential Functions: -Verify patient insurance coverage and benefits to determine eligibility and obtain necessary authorizations for scheduled medical services. -Communicate with insurance companies to confirm coverage details and obtain pre-authorization for procedures when required. -Counsel patients regarding their financial responsibilities, including co-pays, deductibles, and out-of-pocket costs. -Provide accurate estimates of patient financial responsibility based on insurance information and procedure details. -Collaborate with patients to establish payment plans and assist them in understanding their options for resolving outstanding balances. -Process payments, set up automatic payment arrangements, and assist with financial assistance applications. -Work closely with billing, coding, and revenue cycle teams to ensure accurate and timely billing of services. -Act as a liaison between patients, insurance companies, and the hospital to resolve billing inquiries and disputes. Education High School Diploma or Equivalent required Associate's Degree Business preferred or Associate's Degree Healthcare Management preferred or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Experience Collections, financial counseling, insurance, or related experience 1-2 years preferred Knowledge, Skills and Abilities - Strong understanding of health insurance terminology, benefits, and billing processes. - Excellent communication and interpersonal skills to interact effectively with patients, insurance representatives, and colleagues. - Ability to explain complex financial concepts in a clear and understandable manner. - Attention to detail and accuracy in documenting patient information and financial arrangements. Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.