HR Administrative Assistant

Position Title: HR Administrative Assistant

Position Location: 4 Irving Place, New York, NY, 10003

Remote, Hybrid, In Office: In Office

Days of the week: Monday - Friday

Working Hours: 730am - 4, 30 minute unpaid lunch OR 8am to 430pm

OT?: not likely

Travel?: no

Intended length of assignment: 6 months, potential for extension

Reason for open position: additional need

Rate Details: $24.50 - 26.50

Potential for Contract Extension or FTE: Contract only

Industry Background: Customer Service, Call Center, or HR experience, Medical Billing.

Team Dynamic:

• 15 internal team members
• Internal Customers (Client employees and Client retirees)

Roles and responsibilities:

• Primary tasks involve handling a high volume of Benefits and Human Resources related inquiries through multiple communications channels including service requests, telephone calls, face to face, and virtual interactions; creating detailed case logs using HR Connect to document all interactions and track work in progress and actions taken.

• Duties include processing a variety of HR and Benefits transactions utilizing a variety of software programs.

• Will utilize interpersonal and telephone skills in heavy interaction with internal and external customers. Must have good oral and written communication skills, and have the ability to handle multiple tasks and changing priorities as required.

• Must exercise confidentiality and strictly adhere to ethical standards of business conduct at all times.

Must have technical or professional skills:

• Knowledge and understanding of employee benefit plans and human resource policies is a plus.
• Demonstrated time management and priority setting skills
• Excellent organizational skills
• Competent in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
• Demonstrated customer service skills

Flex skills/nice to haves:

• Call Center experience is a plus.

Soft Skills:

• Strong written and verbal communication skills

Education or certification requirements:

• High school diploma or GED

Interview Process:

2 step - first with supervisors (MS Teams) second with HM (MS Teams)