Referral Representative I

• Retrieve,sortand process specimens for shipment to referral laboratories.
• Ensure sample quality and accuracy. Identifyproblems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
• Prepare specimensand packagesfor shipmentensuring they are preparedaccording to IATA regulations.
• Responsible for filing departmental documents.
• Handleall customer inquiriesregarding reporting of results, service failuresand other quality issues to provide customer satisfaction.
• Report laboratory results using established protocols.
• Contactclientsto resolve routine or medical/technical matters related to patient testing andresult reportingusing established protocols.
• Perform investigationsand provide resolution to complex Referral Testing issues.
• Research test availability using established protocol for selecting a referral vendor.
• AssistClientServices,CustomersandSales by effectively answering questions and responding to concerns in a timely manner.
• Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of notification. Document thoroughly; elevate issues of concern to supervisor.
• Identifyand escalateReportable Quality incidents to supervisors.
• Maintainwork areain a safe,functionaland sanitary condition.
• Adhere to all established CLIA, HIPAA,OSHAand laboratory safety requirements.
• Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management.
• Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Required WorkExperience:

Minimumone (1)totwo (2)years clinical laboratory experience.

Preferred Work Experience:

Customer service and/or medical background preferred.

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.
• Ability to stand and work at the bench for long periods of time.
• Frequent walking and/or standing.

Knowledge:

• Basic understanding of the operations ofClientServices and Specimen Processing.
• Thorough understanding of Referral Testing.
• Basic medical terminology applicable to clinical laboratory.

Skills:

• Must be detail-oriented,have the ability towork independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
• Demonstrate strong independent problem-solving skills.
• Interpersonal skills necessary to deal courteously and effectively with supervisors,co-workersand clients.
• Communication skills necessary to handle telephone inquiries from clientsand vendors.
• Ability to deal withpatient andclient information in a confidential manner.
• Good data entry skills required.
• Proficiency in Microsoft Office (Word,Exceland Outlook) and Laboratory Information Systems.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets