SPATIAL NAM Technical Account Manager

Responsibilities :

• As part of the Customer Success (CS) Team for the North America (NAM) region, you will fulfill a number of customer facing roles from a technical perspective. Introduce and educate prospects on the technical aspects of Spatial's growing portfolio of products. Guide and train evaluators on the best implementation strategy that fits their requirements and workflow. Support and own the technical relationship with existing customers. Together with the Account Manager(s) and your Technical Lead (TL) for your region, you ensure prospects, evaluators, and current customers are successful with their solution.
• You will be expected to understand each of Spatial's products from a high level in order to answer questions about what each of the products do, how the products work, and how they bring value to the customer. You'll use a combination of presentations, demos, documentation, sample code already created, sample code you must write, and other internal resources. Demonstrations are commonly given to prospects and current customers.
• Effective, concise and productive technical communication between the customer, your CS Team, Product Management (PM), and R&D and Spatial is paramount and you will play a vital role. Work directly with PMs to ensure they're up-to-date on the latest customer needs.
• To stay current on the industry trends you're expected to attend various trade shows throughout the year. Occasional travel to customer sites are necessary for this position which can account for approximately 15-25% of your time.
• The TAM is a critical communication point of contact and advocate for prospects and customers. You will own and be responsible for maintaining the technical customer relationships long-term and follow-up on any critical issues that arise.

Background\Qualifications:

• BS - Engineering, Computer Science, Mathematics or similar.
• Applicants should understand a majority of topics in the realm of Spatial technology offerings, including: 3D solid modeling concepts, topology, geometry & geometric operations, 3D polygonal modeling & operations, CAx formats and Interoperability for 2D, 3D, geometric & polygonal formats. A high-level understanding of FEA concepts including meshing, fluid, thermal, mechanical & electrical stimulation.
• Proficiency in Spatial Corp or other similar software components in the market, including ACIS, CGM, 3D InterOp, and 3D Precise Mesh, is a plus.
• Proficient with the usage of Software Development Kits (SDKs) generally.
• Must be highly proficient with at least two of the following: C, C++, C#, Qt, JAVA.
• Background in CAD, CAM, CAE, EDA, FEA a plus.
• Knowledge of current web technologies and frameworks such as JavaScript, WebGL, WebSockets, jQuery and TypeScript are a plus.
• Must have an independent work ethic and be a self-starter.
• Excellent oral and written communication skills.
• Excellent technical presentation skills, poise and decorum.
• The role requires the ability to develop individualized Proof of Concept applications in various programming languages. This requires a strong understanding of software engineering principles and coding proficiency.
• Strong experience in Customer Relationship Management with an equally strong customer advocacy ethic.
• An ideal candidate will:

• 
  
  
  
  • Be enthusiastic, tenacious, & coachable.
  • Have a thirst for learning and keeping abreast of new technologies.
  • Have a strong desire for personal and financial growth.
  • Be comfortable working in a fast-paced environment.
  • Be highly organized.
  • Be able to manage the support of dozens of clients at any given time.
  • Be able to effectively multi-task.
  • Manage time effectively.
  • Be flexible with your work schedule. At times work with clients in different time zones around the world.
  
  
  
  
• Note: Compensation for the role will be commensurate with experience. The total expected compensation range will be between $145k and $170K, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus
• We do not have a set deadline for applying to this job opportunity, as we are accepting applications continuously on an ongoing basis.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Dassault Systemes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.