Security Manager

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Security & Safety Manager is responsible for ensuring the operation of the Security Department in an attentive, friendly, efficient, and courteous manner, providing all guests with a safe and secure environment throughout their stay, and protecting hotel guests, associates, and the company's physical property.

Motivate, coach, counsel, and discipline all Security personnel according to Highgate Hotel's SOP's.
• Review Activity Reports of all security shifts daily.
• Review incident reports and ensure that they are written clearly and concisely.
• Efficiently relay all information involved in emergencies to designated management.
• Assist outside agencies with all communication needs.
• Assist in supervising and reviewing investigations.
• Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages, and evacuation measures.
• Be an active member of the Safety Committee.
• Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues.
• Know the Innkeeper's Laws and ensure the hotel's compliance.
• Know and ensure compliance with the Loss Prevention SOP's.
• Assist in training all department personnel in MSDS, HazComm, and Bloodborne Pathogen procedures.
• Maintain the Emergency response Kit.
• Assist the Human Resources Department with conducting quarterly locker room audits.
• Assist in preparing and conducting all Security interviews and following hiring procedures according to Highgate Hotel's SOP's.
• Develop associate morale and ensure training of Security personnel.
• Review Security staff's worked hours for payroll compilation and submit to Payroll on time.
• Assist in preparing associate schedules according to business forecasts, payroll budget guidelines, and productivity requirements.
• Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices, and checkbook accounting.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Ensure implementation of all Highgate Hotel's policies and house rules. Understand hospitality terms.
• Ensure sign-off of all Service Standards by Position for Security staff.
• Carry a radio at all times. Operate radios efficiently and professionally to communicate with hotel staff. Ensure the proper use of radio etiquette within the department.
• Establish and maintain key control system.
• Maintain required pars of all Security office and stationery supplies.
• Perform guest and associate escorts as required.
• Conduct bag and package inspections.
• Conduct daily critical audits and follow up on any discrepancies.
• Assist with guest requests and guestroom entries while maintaining security and privacy.
• Review the Security log book and Guest Request log daily.
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
• Monitor and ensure the use of the associate entrance.

Education & Experience:

• At least two years of progressive experience in a hotel or a related field.
• Supervisory experience preferred.
• Must be proficient in Windows, company-approved spreadsheets, and word processing.
• Must have a valid driver's license from the applicable state.

Physical requirements:

• Long hours are sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally and up to 50 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to climb stairs, descend stairs and run.
• On occasion, must physically deter individuals who threaten guests and associates.

Salary: $55,000.00