Course Materials/Supplies/Books Sales Floor Generalist

University of Minnesota Bookstores

Description of Position
The Floor Lead provides day to day operational support of the course materials, books, general merchandise, and graduation areas to support our retail efforts to serve customers, resolve and troubleshoot issues. This includes transacting ecommerce orders, assisting customers with product selection, and inventory management. The Floor lead role encompasses work as a cross functional team member within the Bookstore's Operations department ensuring excellent customer service and compliance in all activities. This position will require work at various Bookstore and off-site locations through the year. This full-time position reports directly to the Retail Floor Supervisor.
Responsibilities

55% Daily Operations
* Assist in inventory management, including stocking and managing merchandise for vendor returns, and all physical inventory management.
* Oversee student employees within the areas of responsibility.
* Maintain accurate cash handling and customer service procedures.
* Assist with Coffman Bookstore cash room duties as well as retail store opening/closing duties.
* Work at Twin Cities System Stores and special events as needed.

35% Customer Service
* Foster and build positive relationships internally and externally furthering the University's commitment to diversity, equity and inclusivity.
* Serve as a first contact for the Bookstores, troubleshoot problems and customer issues with course materials, books, general merchandise and graduation products.
* Respond to customer, student, staff and department inquiries.

10% Customer Service
* Miscellaneous duties as assigned and assist in all areas as needed.

Essential Functions of the Position

* Manage correspondence
* Maintain customer service procedures
* Ensure excellent customer service and compliance standards are met
* Supervise, train, and coach student and staff employees
* Manage Law School Bookstore
* Maintain professionalism with students, faculty and staff

Work Environment
Work is performed mainly in a retail store setting with frequent work on a computer at a desk. High paced work environment with the ability to respond quickly and effectively.

Minimum Qualifications
* BA/BS or a combination of related education and work experience to equal 4 years.

Preferred Qualifications.
* Experience with retail store operations and systems.
* Knowledge of course material adoption systems.
* Knowledge of general books
* Knowledge of Drupal E-Commerce systems.
* Experience working within a campus environment.
* Experience working with student employees.
* Able to promptly answer support-related email, phone calls, and other electronic communications.
* Self-motivated, detail oriented and organized.

Knowledge, Skills and Abilities
Development
* Experience with course materials adoption systems.
* Strong time management skills.
* Knowledge of higher-ed course materials and inclusive access business
* Experience with retail store operations.
* Demonstrated ability to provide exemplary customer service.
* Experience with e-commerce content management systems, including Drupal.
* Strong interpersonal and problem-solving skills.

Administrative
* Ability to take on new projects and learn new skills as technology changes and grows.
* Proven ability to work independently and as part of a team environment where design and production are a collaborative effort.
* Ability to effectively communicate.

Pay Range: $22.50-$23.50/hr; depending on education/qualifications/experience

Time Appointment:00% Appointment

Position Type: Civil-Service

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).