Wealth Management Operations Officer

POSITION PURPOSE:

The Wealth Management Operations Officer is responsible for the execution, oversight and monitoring of operational activities to support Two Rivers' wealth management department's clients. This position will directly lead and supervise wealth management team members that provide operational and administrative support functions for the department and its wealth management officers. The operations officer will make recommendations and implement solutions related to operational process efficiencies and enhancements to ensure a positive client experience.

EDUCATION AND WORK EXPERIENCE:

• 4-year degree in accounting, finance, business administration or related field. (Equivalent work experience will be considered in combination with, or in lieu of, educational requirements).
• Advanced experience in trust administration. 3-5 years of supervisory experience.
• Strong working knowledge of securities (stocks, bonds, CDs, CUSIPs, dividends, interest, etc.).
• Knowledge of Trust regulations, compliance and other legal matters preferred.
• Trust Certifications preferred.

SKILLS AND QUALIFICATIONS:

• Proficient in Microsoft Office Suite, and the aptitude to use other computer programs.
• Experience with Cheetah software preferred.
• Ability to objectively evaluate team members; identify their strengths and apply them to the appropriate areas; and recognize any needs for improvement and professional development.
• Demonstrates leadership and relationship management skills with superior ability to execute using influence, negotiation, and consensus building.
• Must be detail oriented, have strong organizational skills, and the ability to meet deadlines.
• Professional demeanor in appearance, interpersonal relations, work ethic, and attitude.
• Ability to work independently and in a team environment.
• Strong interpersonal and customer service skills, to include the ability to form and maintain client and business relationships with internal and external customers.
• Excellent social and communication skills and use of professional and clear verbal communication skills.
• High-quality writing skills, using accurate word usage, grammar, spelling, and punctuation in all written correspondence. Use of professional phone etiquette, including tone and volume of voice.
• Ability to read, analyze and interpret complex documents.
• Great attention to detail and accuracy.
• Discretion and dedication to protecting the financial privacy of the client, business partners and employer.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

Strategic Leadership

• Monitors market performance, analyzes financial data, and makes strategic recommendations to optimize revenue, control expenses and maximize profitability.
• Identifies opportunities for cross-selling and upselling financial products and services across all business lines, collaborating with business line leaders and ensuring alignment with Customer needs and organizational goals.
• Leads the instruction and consistent execution of service strategies to enhance the corporate customer service culture.
• Develops, implements, and maintains comprehensive policies, procedures and standards for wealth management staff for consistent regulatory compliance, and customer experience and service quality.

Team Management and Team Member Experience:

• Manages a diverse service group that consists of wealth management operations assistants.
• Provides information and ongoing feedback to department staff regarding expectations and performance and fosters a culture of collaboration, accountability, and continuous improvement.
• Holds regular one-on-one meetings with team members and attends team meetings to provide a high level of support while also observing behaviors to provide applicable feedback.
• Collaborates with Human Resources to hire the most qualified and talented individuals to fill open positions.
• Collaborates with Human Resources to address and resolve all team member performance concerns and issues in a timely manner.
• Prepares and conducts team member professional development discussions, KPI reviews, and annual performance reviews in accordance with Human Resources policies, procedures, and guidelines.
• Fosters a collaborative and inclusive work environment.
• Promotes a culture of outstanding employee performance through ongoing engagement and talent development to improve retention and build a roster of future leaders.
• Collaborates with the L&D Officer in training and retention of high-quality employees committed to a culture of delivering exceptional customer service.
• Actively participates in and encourages team member participation in community engagement through community involvement activities and networking opportunities to connect with local businesses, leaders and COIs.

Compliance and Risk Management:

• Collaborates with wealth management officers and aligns Compliance/Internal Audit, Enterprise Risk Management, and other partners as appropriate, to create, enhance, and maintain current procedures for wealth management.
• Adheres to corporate policies, procedures, and regulatory banking requirements.
• Mitigates risks associated with wealth management activities and implements controls to safeguard the Bank's reputation and assets. Ensures regular audits are conducted to assess compliance.
• Actively communicates matters of potential audit or compliance risk.

Performance and Reporting:

• Implements metrics and accountability measures and develops and presents performance reports to Senior Wealth Management Officer.
• Monitors key performance indicators (KPIs) related to sales, service quality, and customer satisfaction.
• Analyzes industry trends, and benchmarks against competitors to identify opportunities and threats.
• Effectively communicates with all stakeholders through written reports, presentations, or interactive discussions, and ensures transparency, accuracy, clarity, and alignment with the department's overall goals and objectives.

SCHEDULE/TRAVEL/STATUS:

• Full-time
• Exempt
• In-Office (not remote)

NOTICE:

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. Two Rivers reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. Two Rivers shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.