IT Support Specialist

DeSHAZO, LLC
life insurance, vision insurance, paid holidays, short term disability, long term disability, 401(k)
United States, Alabama, Bessemer
200 Kilsby Circle (Show on map)
Mar 24, 2025
Job Title: IT Support Technician (Entry Level) Location: Bessemer, AL Job Type: Full-Time \| On-Site Job Summary: We are seeking an Entry-Level IT Support Technician to join our team. This on-site role will provide technical support to company employees under the direction of the IT Support Manager. While you'll be based at our headquarters, over 70% of the users you'll support are located across the U.S. in our manufacturing plants and service locations. Your expertise will contribute to our commitment to delivering exceptional IT services. Key Responsibilities: Provide first-level IT support to end users via phone, email, and RMM/Ticketing System. Document, track, and monitor technical support tickets to ensure timely resolution and follow-up Troubleshoot hardware, software, and network issues for both on-site and remote employees. Assist in setting up and configuring workstations, printers, mobile devices, and other IT equipment. Support IT asset management, including inventory tracking and deployment via RMM and MDM. Manage user accounts, passwords, and access permissions in Active Directory and other systems. Assist with IT projects such as software rollouts, security updates, and system upgrades. Stay up to date with industry trends and best practices to enhance technical skills. Qualifications and Requirements: Associate's degree in IT, Computer Science, or a related field (or equivalent experience). Basic understanding of Windows operating systems, Microsoft 365, and networking concepts. Strong problem-solving skills with a customer-focused mindset. Ability to communicate technical information clearly to non-technical users. Willingness to learn and adapt to new technologies. Experience with remote support tools and ticketing systems is a plus. Benefits and Compensation: * Medical / Dental / Vision Insurance * 401k plan with match * Company-paid short term disability insurance * Long term disability insurance available * Company-paid basic life insurance * Employee assistance program * Additional life insurance available * 9 paid holidays * PTO Program * Tool purchase program * Weekly pay periods with direct deposit * Competitive pay Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category DeSHAZO's Mission: DeSHAZO is committed to elevating our clients' business needs through custom-built cranes and tailor-made automation systems. We enhance our products by providing expert inspections, repairs, modernizations or rebuilds.