Government Markets Program Manager

All about us

You likely know us as an insurance company, but that's just a portion of what we do. Hundreds of thousands of North Dakotans trust us to provide them with personalized service and unmatched access to care. It's a mission we take seriously.

We also work with entities throughout the state to challenge the cost and complexity of health care in North Dakota. This uncompromising goal requires caring, innovative people who are ready and willing to help create a new level of health and well-being in North Dakota and beyond.

Work environment

This opportunity is open to a remote, hybrid or in-office working arrangement. This role must be within driving distance of the Fargo, ND and Bismarck, ND office in order to attend in-person meetings. We empower our employees to find a work style that is best for them. Learn more at Life at Blue | BCBSND.

Pay information

• Pay Level: 024
• FLSA Category: Exempt - Salaried
• Individual pay will be based on skills, experience, qualifications, location, internal equity, and other relevant factors.
• Opportunities for continued salary growth through a performance-based merit program.

A day in the life

The Government Markets Program Manager is responsible for leading and managing activities for assigned government programs. This position collaborates with various stakeholders and functional areas on strategic initiatives, projects, processes, and procedures to drive work forward and achieve optimal results.

Your responsibilities will include

• Provides support to assigned government programs for program implementation, operations, and contract compliance.
• Ensures assigned programs are meeting or exceeding corporate performance benchmarks.
• Plans, organizes, monitors, and oversees complex projects utilizing cross functional teams to deliver defined requirements and meet company strategic objectives.
• Supports assigned programs by demonstrating value and professionalism, meets/exceeds customer needs, and collaborates with stakeholders to achieve strategic account goals.
• Serves as the client advocate, providing data analysis that helps derive actionable recommendations to improve operational efficiencies and improve health outcomes.
• Develops and maintains a detailed knowledge base of various government programs to provide insight and recommendations.
• Develops proactive and positive cross-functional working relationships with other internal divisions/departments to resolve issues in a timely manner.
• Leads processes and ensures compliance and integrity of all documentation, systems, and programs. Balances timeliness and customer expectations to meet ever-changing needs and environments.
• Monitors competitor products, pricing, weaknesses, and strengths to influence business strategy and promote our value proposition.
• Monitors state and federal legislative activities impacting operations.
• Establishes efficiencies and monitors service issues resolution and escalation processes.

What you need to succeed

• A Bachelor's degree in Business, Public Health, Healthcare Policy, Public Policy, Economics or a related field.
• 5 years of experience working with government programs, health plan operations, project management in the healthcare field or related experience. It is preferred to have experience working with Medicaid Operations.
• Be a problem solver with the ability to research, analyze and define methods, practices, and procedures to resolve issues.
• Has the vision to anticipate potential problems and is able to collaborate with others to troubleshoot.
• Clearly communicate and support employees in a variety of situations, while also being flexible and adaptable.
• A strong ability to prioritize and organize work with varying timelines for projects and daily work.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Benefits

• Affordable medical, dental and vision coverage accepted throughout the United States
• Employer funded Lifestyle Spending Accounts, Health Savings Accounts and Health Reimbursement Arrangements
• Employer-paid life and disability insurance
• 401(k) retirement plan with company match and immediate vesting
• Paid holidays, paid time off (PTO), PTO donation program, and paid parental leave
• Voluntary benefits including Accident, Hospital Indemnity, Critical Illness, Term/Whole Life, Cancer Care Insurance, and more.

Additional company perks

• Robust mental health offerings including an Employee Assistance Program, Learn to Live, meQ.
• Comprehensive learning and development opportunities and an Educational Assistance Program.
• 16 hours of paid volunteer time with a $200 donation to a charity of your choice upon completion of all volunteer hours.
• Employee recognition, community initiative events and yearly company outings.
• Workplace flexibility offering different options for working arrangements and the freedom to make time for important commitments.
• Opportunities to connect through employee committees.

Equal opportunity employment

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

For questions, please email careers@bcbsnd.com.

This job posting will be closed 4/7/2025 at 8:00 a.m. (CT). No further applications will be considered.