Driver License Examiner Assistant (Monroeton)

The role of a Driver License Examiner Assistant is situated within a Driver License Center, where the primary focus is to deliver driver licensing services and related assistance to the public. This position entails a professional approach to customer interaction, which includes greeting individuals, verifying applicant identification, assisting with the completion of application forms, and inputting data into online driver license application systems. The assistant is also responsible for distributing relevant forms and informational brochures tailored to the specific needs of customers.

In addition to administrative tasks, the assistant administers standardized knowledge assessments to gauge applicants' comprehension of motor vehicle regulations, driving laws, and traffic control devices. A vision screening is conducted for all applicants using a telebinocular instrument to ensure visual acuity meets required standards.

The assistant is tasked with entering test results and customer applications into online software systems via a PC terminal, ensuring accurate data management. They must independently address inquiries and concerns from the public, demonstrating a thorough understanding of the services offered and the prerequisites for each, including the distinctions between REAL ID and non-REAL ID products.

Furthermore, the assistant provides guidance on various services related to driver's license or identification card renewals, duplicates, out-of-state transfers, and the process of obtaining a motorcycle license or a commercial driver's license (CDL). They must be well-versed in the specific restrictions and endorsements associated with commercial licenses and the requirements for each.

Upon request, the assistant generates Restoration Requirements Letters for customers who visit in person. They are also responsible for ensuring that the appropriate fee waiver codes are utilized and documented correctly whenever a fee waiver is applicable for processing customer transactions, adhering to all Fee Waiver Guidelines.

The assistant strictly follows the Driver and Vehicle Services Customer Service Policy and ensures compliance with all REAL ID regulations. Additionally, they issue and scan the Non-Native Born US Citizen/Non-US Citizen Courtesy Form when additional information is required.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment; 80 hour bi-weekly.
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with 30-minute lunch.
• This position may require travel and overtime.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS
Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.