Claims Value Stream Lead

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Grade F

AXIS is seeking a Claims Value Stream Lead to join our Business Technology Services (BTS) division, focusing on supporting claims operations and our claims value stream in a fast-paced Agile environment. This position will be crucial in driving the optimization and transformation of claims processes, aligning the technical delivery teams with business goals. The Claims Value Stream Lead will collaborate closely with Claims senior leadership to translate their needs into actionable IT capabilities, ensuring value through Agile delivery practices and effective resource management.

• Oversee the health of the overall Value Stream, ensuring alignment with business goals, cost expectations, and benefits.
• Create and maintain a comprehensive value stream roadmap in collaboration with business leadership.
• Partner with product owners, RTEs, and technical leads to deliver customer-facing features and enhance the system landscape.
• Facilitate cross-functional collaboration, providing support to remove barriers and ensuring teams have necessary resources.
• Partner with business leaders during annual planning and budgeting processes.
• Manage and resolve risks and issues that impact release scope, schedule, and quality.
• Coordinate work between diverse teams and locations throughout the value stream.
• Negotiate, plan, and manage all activities within the value stream.
• Own the relationship with Claims leadership, fostering a positive, results-driven environment.
• Foster Agile adoption and mentor Agile teams, ensuring continuous improvement in the claims processes.
• Measure and report on value stream performance metrics to ensure alignment with company goals.
• Identify opportunities for automation and process improvements to optimize claims cycle times.

You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

• 5+ years of progressive IT delivery leadership with senior leadership engagement.
• Extensive working knowledge of the insurance domain, particularly P&C claims.
• Proven experience with SDLC lifecycles and Agile delivery methodologies.
• Background in designing, developing, and implementing IT systems within claims operations.
• Solid understanding of data analysis, budgeting, and business operations.
• Strong analytical, problem-solving, and strategic thinking abilities.
• Exceptional organizational, leadership, and interpersonal skills.
• Excellent communication skills, with the ability to influence and collaborate effectively with senior stakeholders.
• Ability to lead change initiatives and promote Agile practices across the organization.
• A continuous learning mindset, staying updated on Agile trends and insurance innovations.
• Travel may be required for this role.

Critical skills that align to our values:

• Building Relationships: Build and maintain professional networks with internal and external customers.
• Communicating with Impact: Clearly and confidently communicate information to a wide audience.
• Driving Results: Demonstrate drive and initiative to deliver outstanding work and achieve positive outcomes that affects the bottom line.
• Developing Self and Others: Exhibit a growth mind-set, open to new ways of working to achieve ambitious goals. Remain intellectually curious, questioning the status quo, offer ideas, and respect alternative perspectives. Seek to learn and share knowledge.
• Making Disciplined Decisions: Use data and analytics to form plans and actions, exercising sound judgment. Effectively and efficiently make decisions, using sound logic and analysis, which are mutually beneficial for colleagues, clients, and peers.

In this role, you will typically be required to:

Embrace the hybrid culture offered at AXIS, you need to be in office 3 days per week.

Much of the work involves using computers for data entry, analysis, and communication. Comfort with prolonged screen time is necessary.

While much of the work may be desk-bound, there might be occasions requiring mobility within the office environment, such as attending meetings or accessing filing systems.

For this position, we currently expect to offer a base salary in the range of $205K to $255K for New York, $190K to $240K for Redbank and $170K to $205K for Alpharetta. Your salary offer will be based on an assessment of a variety of factors including your specific experience and work location.

In addition, you will be offered competitive target incentive compensation, with awards based on overall corporate and individual performance. On top of this, you will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid vacation, and much more.

Where this role is based in the United States of America, this role is Exempt for FLSA purposes.