Loan Operations Assistant

The teammate is responsible for booking, servicing, collateral review and/or imaging for commercial and consumer loan accounts, as assigned, providing the highest quality of service to every customer and serving as a point of contact for questions and training.

Essential Functions

• Delivers exceptional customer service by responding to questions, providing information and assistance to ensure that accounts are serviced in an accurate and timely
• Performs and/or serves as backup for one or more of the following areas of responsibility, as assigned:

Booking & Servicing: Responsible for all tasks related to the uploading of a loan to the host system and the proper maintenance and servicing of loan accounts and client requests

• Reviews loan documents to ensure that they agree with the approved terms of the loan and follow policies and regulations
• Enters customer and loan application information into the Jack Henry core system
• Reviews and ensures receipt and validity of loan documents
• Reviews all data entry to ensure accuracy
• Responds to and researches credit bureau requests and any corresponding maintenance
• Balances general ledger accounts; prepares and distributes various related reports
• Responds to verbal and written requests for payoff quotes
• Processes all incoming payments

Required Education, Experience and Skills

• High school diploma or equivalent educational experience
• One year loan servicing or related experience preferred
• Proven skill in reviewing/interpreting loan documentation
• For Booking and Servicing: Demonstrates understanding of the inner workings of commercial/consumer loans (i.e. interest calculations, loan participations, general ledgers) in order to be able to set up and maintain accounts
• Knowledge of compliance/regulations related to collateral and loan servicing
• High degree of accuracy and attention to detail
• High level of computer proficiency and strong working knowledge of Microsoft Office products and similar applications; knowledge of the Jack Henry core system helpful
• Excellent customer service, communication, and problem-solving skills
• Ability to work independently under pressure to meet deadlines; ability to organize and prioritize tasks