VP, Product and Customer Solutions

Position Overview

We are looking for a highly technical and strategic Vice President, Product and Customer Solutions for our Loss Control 360 organization. This role requires a deep understanding of enterprise-grade software development, cloud architectures, and insurance industry workflows. The VP will lead cross-functional engineering, services and support teams, playing a critical role in shaping our technology strategy, delivering customer-centric solutions, and ensuring operational excellence across all stages of the customer journey.

Key Responsibilities

Product Engineering & Technology Leadership

• Own the end-to-end product development lifecycle, from technical design and architecture to delivery and maintenance.
• Managing the P&L for the product line.
• Lead engineering teams in building scalable, secure, and performant SaaS products tailored to the insurance industry.
• Drive technical innovation by incorporating modern technologies (e.g., cloud-native, APIs, microservices) to continuously enhance our platform.
• Establish technical best practices, development standards, and QA methodologies across teams.
• Define and deliver technical collateral and demos for Sales and Customer Success teams to accelerate the sales cycle.
• Act as a technical evangelist and solution expert in customer and partner engagements.

Services Implementation & Delivery

• Oversee technical services and implementation teams to ensure successful customer onboarding and integration of our software into client environments.
• Define scalable delivery models, technical onboarding processes, and implementation toolkits to ensure project success and client satisfaction.
• Act as an escalation point for complex technical implementation challenges and client issues.

Customer Support & Technical Operations

• Lead support teams to provide top-tier technical assistance, issue resolution, and ongoing operational support to customers.
• Implement automation and monitoring tools to proactively manage system performance and customer environments.
• Analyze support metrics and client feedback to continuously improve technical support services and product quality.

Qualifications

• 12+ years of progressive leadership experience in engineering, product development, or technical services, ideally within SaaS or insurance technology.
• Strong technical background in enterprise software development, cloud platforms (e.g., AWS, Azure), API integration, and security/compliance frameworks.
• Deep understanding of insurance processes, systems, and regulatory environments (P&C, Life, Health, or Specialty lines preferred).
• Proven ability to manage and scale distributed technical teams across engineering, services, and support functions.
• Experience with Agile/DevOps practices and delivering mission-critical systems to large enterprise clients.
• Exceptional leadership, stakeholder management, and communication skills.

Preferred Skills

• Knowledge of underwriting or loss control in P&C insurance, specifically around property.
• Experience with modern insurance core systems (policy admin, claims, underwriting) or related ecosystems.
• Hands-on experience with modern tech stacks such as Java/.NET, RESTful APIs, Kubernetes, CI/CD pipelines, or data analytics tools.
• Strong customer orientation with a passion for solving complex technical challenges for clients.

What Majesco Offers:

Majesco is committed to equal pay and transparency. The annual base salary range for this position is $200,000 to $250,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One. Our benefits package includes, but is not limited to: Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA, short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days and 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits.