Sr. Manager, Workplace Experience - North America

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Workplace Experience function is a strategic capability within the Learning & Organizational Effectiveness team. It is a Center of Excellence for hybrid, distributed work and enables Docusign through the design and operation of offices globally. We work to reduce complexity across functions, deliver new business capabilities and fundamentally improve employee experience. As a Sr. Manager you will drive operational excellence for our offices in North America that allow us to innovate employee experience.

This position is a people manager role reporting to the Sr. Director, Workplace Experience.

Responsibility

• Develop and execute an end-to-end strategy for North America that obsesses operational excellence, customer focus, and employee engagement

• Lead a distributed team of workplace professionals with an emphasis on creating clarity, accountability and impact while fostering a culture of collaboration, growth and development to drive continuous improvement and innovation

• Drive the creation of regional standard operating procedures, SLA's, and KPI's to ensure an efficient, consistent, customer centric experience

• Partner with the Global Workplace Team on programs, initiatives and standardization of operations as required

• Collaborate with Workplace Design and use data driven insights to optimize space utilization, occupancy plans and growth forecasts

• Create a culture of experimentation to pilot new workplace or service concepts, learning and collaboration tools and new ways of working

• Collaborate with Real estate and Workplace Design on future office expansions and build outs to ensure they support experience and operational objectives

• Champion change management across the region as we roll out new approaches to workplace, services and ways of working

• Lead with a hospitality mindset to create a consistent set of programs in alignment with L&D, Culture and ERG programs for the region

• Optimize the event management process to enable the most effective use our facilities while creating a meaningful outcome for participants

• Build relationships with C suite leaders and executives and stakeholders in North America to understand and align with strategic organizational goals

• Develop regional actions plans to address opportunities highlighted in bi-annual employee surveys

• Lead the regional QBR process for all locations in region

• Partner with FP&A to own the development of the annual workplace budget for North America and manage to target throughout the year

• Maintain and build relationships with vendors and suppliers for the region that drive value and efficiencies

• Drive effective cross functional collaboration to ensure Workplace is in alignment and compliant with Safety & Security, Crisis Management & Business Continuity, Sustainability, Real Este, Finance and the broader People Team

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of professional experience in workplace operations, facilities management, corporate real estate, or hospitality management
• Experience in managing complex, cross functional initiatives utilizing program management tools and methods
• Experience developing programs and concepts from small pilots to larger scale

Preferred

• 12+ years of experience leading and managing distributed workplace teams across multiple mid to large scale locations
• Deep understanding of occupancy planning, activity based work implementation and space optimization
• Practical understanding of design thinking and user centered design methods to leverage data and insights to drive workplace experience innovation
• Demonstrated ability to simultaneously drive operational rigor and excellence while creating space to experiment with workplace and collaboration concepts
• Strong financial acumen, budget planning and skills to drive efficiency
• A natural ability to influence, communicate, and build alignment across all levels of the organization, including creating compelling visual and written communications
• Strong written and verbal communication skills with the ability to facilitate meetings, lead team events / meetings, and communicate effectively with senior leadership
• PMP, Agile, or equivalent Project Management certifications
• Regular use of project management and collaboration software and tools
• Ability to work extended hours as needed
• Ability to move/lift furniture up to 50 lbs

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $134,900.00 - $216,975.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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