Coordinator, Exam

About Ross University School of Medicine

Ross University School of Medicine (RUSM), an Adtalem Global Education institution, expands access and opportunity to students on the path to becoming skilled physicians who are determined to make an impact in global communities. RUSM has graduated more than 15,000 alumni who practice in the U.S. and Canada. Located in Barbados, RUSM promotes equitable educational access through the Access and Inclusion in Medicine (AIM) Scholars Program to advance equity in healthcare through diversity and inclusion and to directly impact underserved communities by decreasing health disparities in the U.S. RUSM is accredited by the Caribbean Accreditation Authority for Education in Medicine and Other Health Professions.

In our U.S. locations, we operate on a hybrid work model with three in-office days and two remote days per week. Starting Q1 2025, we will transition to a four-day in-office schedule, Monday-Thursday. This in-office time fosters creativity, innovation, communication, and stronger team relationships, supporting both individual and organizational success.

Visit medical.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.

The Exam Coordinator is primarily responsible for ordering, scheduling and tracking National Board of Medical Examiners (NBME) exams, processing Foundation of Medicine course grades, processing and grading clinical core and elective clerkship evaluations, and verifying United States Medical Licensing Examination (USMLE) Board exams via the Educational Commission for Foreign Medical Graduates (ECFMG) site. Conducts degree audits and grad clearances. Advises students on exam policies, eligibility requirements, and provides superior customer service to internal and external customers.

Responsibilities

• Order and schedule NBME examinations, including verifying eligibility requirements and notifying students accordingly. Download, track and report student performance/scores on all NBME examinations to students and department chairs, using Salesforce, ImageNow and Banner.
• Coordinate requests for NBME exams requiring special accommodations. Submit NBME invoices for payment processing. Advises students of all NBME exam policies and procedures
• Process and calculate all clinical core clerkship and elective grades, including grading of clinical assessment form, NBME SCE and online curriculum content using MS Excel, Banner, Salesforce, Medtrics and myRoss. Advises students of all grade policies and procedures
• Review and verify students for the USMLE Step exams, obtaining necessary deadline forms and notifying students accordingly. Download, track and report student performance/scores on all USMLE examinations, using Salesforce and Banner. Process students' USMLE score reports and transcripts to confirm scores and upload to Imagenow. Advises students of all USMLE exam policies and procedures
• Work with Prometric testing sites in case of technical issues, closures, and rescheduling
• Notify and track student performance and Independent Study Periods (ISP's)
• Conferring medical degrees for graduates which includes performing medical degree audits that involve a detailed, comprehensive review of student academic records to ensure that all degree requirements have been met.
• Communicates with students regarding the status of graduation application and degree audit and counsels them regarding any outstanding requirements or issues.
• Tracks degree audit status using SalesForce CRM and updates students' records in Banner.
• Process requests for copies of clinical evaluations, immigration letters, and name changes
• Answer phone calls and respond to and resolve Salesforce inquiries
• Completes other projects and duties as assigned by the University Registrar

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Below are the minimum requirements of education, experience, knowledge, and skills required to competently perform these job functions.

• Bachelor's degree required.
• At least 3 years general office and/or customer service experience; Higher education experience preferred.
• Excellent communication and interpersonal skills; strong customer service skills.
• Attention to detail and critical thinking skills.
• Computer skills in MS Word, Excel, Outlook and Internet applications.
• Experience with Banner, ImageNow and Salesforce preferred.
• Ability to travel to Barbados as required.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Thank you for applying for this outstanding opportunity today.

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $27.36. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity - Minority / Female / Disability / V / Gender Identity / Sexual Orientation