Human Services IT Systems Specialist

The Human Services IT Systems Specialist is a member of a collaborative technical support team that provides technical end-user desktop assistance to over 1000 employees, including Tier I & II support related to Microsoft 10/11 Windows computer systems, hardware, software, and LAN/WAN functions. They are responsible for coordinating and performing the configuration, installation, upgrade, and/or relocation of information system components throughout the Human Services Department, including computers, peripherals, software, and network related components. Additional responsibilities include:

• Supporting HSD users by troubleshooting and resolving problems within interconnected software and hardware systems
• Serving as the first point of contact for customers seeking technical assistance
• Using industry-standard best practices to identify, troubleshoot, and resolve technical issues
• Creating and maintaining user accounts, directory structures, and security rights
• Maintaining the database inventory of workstations and associated equipment
• Developing and providing user training documentation for applications or systems supported by the IT business unit
• Documenting and managing knowledge base articles that provide solutions to common issues
• Assisting in the research and purchase of hardware and software components to meet division needs
• Collaborating with other IT team members to plan and implement various IT projects, including software installations, upgrades, and migrations
• Interacting with Information Technology Management System (ITSM) for incident response and service request related work
• Traveling between various HSD sites to support staff as needed

The ideal candidate will possess many of the following:

• Working knowledge of enterprise endpoint management and/or ITSM frameworks and change management best practices
• Proficiency in Microsoft Entra, Intune, and Windows operating environments
• The ability to research, analyze, and evaluate data to make recommendations and take corrective action
• Detailed knowledge of PC hardware and networking components with the ability to troubleshoot and identify root causes of technical issues
• The ability to balance multiple, competing priorities while responding to system users in a thorough, effective manner
• Self-motivation and the ability to effectively work in teams and independently
• Exceptional organizational and communication skills with the ability to work quickly and effectively in a fast-paced environment
• Strong attention to details with the ability to quickly retain complex information
• Training or certification in Microsoft Certified Solutions Associate (MCSA) and Microsoft Certified Solutions Expert (MCSE), Microsoft Identity and Access Administrator (SC-300), Microsoft 365 Certified: Administrator (MS-102), Information Technology Infrastructure Library (ITIL), and/or Security+
• Knowledge of Windows OS, Microsoft Entra ID (formerly Azure Active Directory), Office 365, Microsoft Teams, Intune, BitLocker, Multi-Factor Authentication, IT Service Management, Asset Management, Knowledge Management, Cisco Unified Communications Manager, Cisco Unity, and Cisco Finesse

• Hybrid Telework- A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement- A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off- Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Staff Development/Wellness Pay- Annual benefit allowances of up to $500 and ongoing education/training opportunities
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Paid Parental Leave- May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Student Loan Debt Relief- County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews.

ADDITIONAL INFORMATION

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.

HOW TO APPLY

Applications are accepted online atwww.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.