Customer Solutions Manager, Finance

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Hybrid work environment

An excellent career opportunity is currently available for a Customer Solutions Manager, Finance reporting to Aires Pittsburgh, PA office.

This exciting opportunity is in a high-growth environment where you will utilize your experience to work closely with the customers to understand their business needs and translate into Aires accounting services delivery model. In collaboration with the Customer Success Manager, the Customer Solutions Manager, Finance will drive internal teams to ensure the delivery of those accounting solutions.

Position Responsibilities:

• Manages the customer accounting services needs. Works closely and continuously with customer accounting stakeholders to build strong and enduring partnerships.
• Utilizes product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes as they relate to accounting services. Possesses a strong technical understanding of complex accounting systems and business processes.
• Collaborates with the primary Customer Success Manager to identify and execute strategic customer initiatives including M&A, data element changes, and other critical process changes.
• Interfaces regularly with new and existing customers and internal teams to implement customer requirements. Acts as a project manager to facilitate cross-functional efforts and ensure the delivery of value-add accounting processes, services, and technologies for both new and existing customers.
• Educates internal and external teams to support the understanding and success of new processes.
• Advocates internally to support the customization of technology and accounting business processes to meet customer requirements.
• Assists with urgent customer requests and escalates as needed. Supports troubleshooting and root cause for accounting and business process issues.
• Leads internal and external accounting process and technology testing to ensure appropriate configuration.
• Oversees complex accounting processes and audits to ensure accuracy through collaboration with internal stakeholders.
• Acts as a subject matter expert and accounting lead for customer and/or partner integrations. Submits tickets and ensures prompt resolution.
• Prepares and distributes basic accounting reporting and analysis packages to meet client needs.
• Drives accounting business and strategy review process.
• Drives the implementation and execution of strategic projects, both client specific and organization-wide, as they relate to accounting services.
• Has expert knowledge of complex accounting components. Acts as a subject matter expert to the customer, team and other departments.

Required Qualifications:

• GED/High School Diploma required, Associate's or Bachelor's degree preferred
• 4-5 years of customer service experience
• 4-5 years of client management experience
• 4-5 years of accounting experience
• 4-5 years of relocation industry experience
• CRP & GMS certifications preferred
• Some accounting software knowledge preferred

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

EOE AA M/F/Vet/Disability