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Customer Security Director

Ericsson
life insurance, paid time off, paid holidays, sick time, 401(k)
United States, Texas, Plano
Mar 26, 2025
Join our Team Location Expectations: Plano, Texas About this opportunity: The main purpose of this exciting role is to enable sales of our full product and service portfolio. This by providing our customers with proof points conveying our comprehensive security position and how this will support us to achieve their desired security goals! As a Customer Security Director (CSD) you will be responsible for strengthening Ericsson's capability to sell, deliver and develop solutions that optimally meet our customer's security needs. What will you do: Be part of a great team, with diverse security and privacy skillset where you continuously will learn, be supported and grow. Be empowered to proactively establish yourself as a trusted security advisor towards the customer (as well as internal partners) Give proactive security advice to Ericsson Customer Units (CU) and other decision-makers. Serve as the key contact between the Customer and Ericsson regarding Security, Privacy and BCM. Ensure the Customer's Security and privacy concerns are identified, understood, acknowledged, addressed and accurately reflected in the contract. Build a structure to verify that we deliver what we promised (contractually) when it comes to security by collaborating with our full security community Support in both the pre-sales and post-sales capacity, assessing the customers' requirements. Based on your proven security experience and collaboration skills advising our customers on the correct solutions or services that meet their expectations Proactively advise customers in a wide range of security domains, including risk assessment, governance, data management, product privacy, product security hardening, ISO 27001 security controls and procedures and vulnerability assessment, etc. Drive project delivery and gap closure by analyzing customer technology, defining business requirements, and participating in risk analysis Skills you bring 8-10 years of experience in cybersecurity or telecommunications The ability to lead internal security projects effectively, balancing strategic oversight with hands-on management. The ideal candidate should be a trusted advisor capable of providing strategic guidance while also being prepared to address critical, high-priority tasks on short notice, requiring extensive cross-functional facilitation within Ericsson. Strong relationship management skills, enabling effective coordination between internal and external cybersecurity teams and key stakeholders. Proven ability to communicate security and compliance expertise to both internal and external audiences, supporting Ericsson's security posture to key decision-makers. Bachelor's degree or higher in information technology, security or other similar technical area or equivalent experience. Master's preferred Solid domain expertise in telecom industry and/or IoT, including confirmed experience working with product security, privacy and general cybersecurity. Understanding of solution security aspects applicable to the telco space. Such as security implications of: Open RAN, Service Based Architecture, Core and Ran interfaces, network slicing, distributed cloud solutions, Managed service solutions, XaaS Solutions, etc. Proficient understanding of the context of local security-based regulation within the communication space Solid understanding and knowledge of security frameworks, assurance schemes and regulations Solid communication and presentation skills (in written and spoken English) with international and social competence. Why join Ericsson? At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) \|\| Plano Job details: Domain Sales Support Manager US Template Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Health Ericsson offers excellent health benefits including the choice of 3 medical plan options, 2 of which are PPO plans requiring employee contributions to the cost of premiums, and a High Deductible Health Plan (HDHP) with no premiums for employees and dependents. In addition, Ericsson offers free dental coverage, employee paid vision coverage, and other company paid physical wellness programs. Your Financial Security We invest in both your short and long-term financial wellbeing. Ericsson's 401(k) plan offers an automatic 3% company contribution and up to a 4% company match, leading to a maximum company contribution of 7% annually. Employees will also receive company paid basic life and accidental death and dismemberment coverage and paid company short-term and long-term disability benefits. Employees also have the option to participate in Ericsson's Stock Purchase Plan. Your Time Your work-life balance is important to us. New employees are provided up to 40 days of paid time off per year, including 15 days of accrued annual vacation, 3 personal days, 11 paid holidays, 10 sick days, and 1 volunteer day. Please note paid time off is pro-rated based on the employee's start date. Those with additional vacation time at the end of the year may sell one week of vacation, equal to a week of pay. Furthermore, Ericsson provides up to 16 weeks of maternity/medical leave, 6 weeks of paternity or adoption leave at 100% of pay, and medical leave at 100% or 66 2/3% of pay, based on length of service. Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, adoption assistance, matching gifts, and recognition programs. Intern Template Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. * LOCATION: $GEOZONEMIN - $GEOZONEMAX BC - Canada Template Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary range for this position is listed below. The actual salary offered is dependent on various factors including, but not limited to, location, the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience. * LOCATION: $GEOZONEMIN - $GEOZONEMAX STV: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. SIP: Your pay also includes the opportunity for sales incentives as a part of Ericsson's Sales Incentive Plan. Actual payouts are based on performance of the business against the unit's objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply. Your Health Ericsson offers excellent health benefits including the choice of 2 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost of the basic medical and dental plan coverages for themselves and eligible covered dependents. Your Financial Security We invest in both your short and long-term financial wellbeing. Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution and a 50% match of employee's contribution, up to 4%, leading to a total company contribution potential of 6%. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan. Your Time Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, 3-5 personal days (depending on role), 10 holidays, 1 volunteer day, and unlimited sick days. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.