IT Support Specialist

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Minnesota, St. Cloud
Mar 26, 2025
TEKsystems currently has a client in St. Cloud, MN looking for an IT Support Specialist that can fill in for a current staff member that is taking a 4 month leave. Ideally looking for someone that can provide support to end users both in person and remotely, but open to training individuals up on different technologies. Open to a variety of experiences both early career and tenured. Opportunity for hybrid work if workload allows it, but anticipate being onsite in St. Cloud, MN. This opportunity will move quickly, so feel free to apply if you'd like more info. Description Key Responsibilities: Configure, install, and maintain desktop environments. Troubleshoot and perform first-level break/fix support for Windows-based systems. Diagnose and resolve or escalate local networking issues. Maintain KPIs in service request resolution and escalate as needed. Monitor active issues and maintain communication with end users. Configure and troubleshoot iOS devices and MDM solutions for end users. Install, configure, and maintain peripherals as required. Provide remote support for all Business Groups across the U.S. and Canada Additional Skills & Qualifications The client is looking for an individual who has a great attitude and customer service skills more than anything. College degree, technical training, or certifications preferred. 6 Months- 1 year of IT support or service delivery experience is required. Hands-on experience with hardware repairs and upgrades on desktops/laptops. Expertise in Windows 10/11, MS Office 365, MS Teams, and Apple iOS. Strong troubleshooting skills in local network environments. Familiarity with Microsoft concepts (DHCP, DNS). Experience with ServiceNow and TeamViewer is a plus. Microsoft certification in relevant areas is a plus. Ability to provide both in-person and remote end-user support with strong customer service skills. Pay and Benefits* The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in St. Cloud,MN. Application Deadline This position is anticipated to close on Apr 4, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.