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Desktop Support

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Tennessee, Memphis
Mar 26, 2025
Description Our client is looking for a level 1-2 Desktop Support Specialist to assist with supporting their 1,000,000 Sq. foot ware house location is Memphis, TN. This person will function as a team member by providing in-person (i.e., at the deskside) Level 1 or 2 support for company associates and customers. This position has primary responsibility for providing a helpful and friendly point of contact for the Information Technology department as well as provide prompt and accurate hardware, network, and software support for the end-user community. This person will be doing a lot of Adds, moves, changes within Active Directory. They will also be responsible for creating and disabling accounts. A good portion of their day will be doing white glove support for end users along with following up on current and existing tickets. PREFERRED QUALIFICATIONS: CompTIA A+ and / or Network+ certifications ITIL certifications Microsoft certifications Microsoft Exchange Office 365 and SCCM experience Skills* Windows, Technical support, Office 365, O365, warehouse environment, Ticketing system, active directory, servicenow, imaging Additional Skills & Qualifications The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. Five years or more providing Level 2 (or greater) deskside support in a Microsoft Windows environment Experience providing service-desk-referred troubleshooting and support for major business applications and infrastructure assets Documentation experience and skills Superior written and verbal communication skills Superior customer service skills, including ability to operate under stressful conditions, such as enterprise-wide outages, VIP and/or external customer demands, as well as heavy request volumes. Deskside-centric IT service management experience Experience developing end-user training aids/documents highly desired Knowledge management experience highly desired Must handle novel and diverse work problems on a daily basis. Must be able to communicate providing verbal feedback in a professional manner. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have a long attention span in order to listen to people, perceive the real problems, and bring issues to a successful conclusion. Knowledgeable in office procedures, and able to answer questions in a professional and friendly manner. Ability to give, receive, and analyze information, formulate work plans, prepare written material, and articulate goals and action plans. Ability to deal with criticism and work under pressure. Ability to do simple math calculations, input data into the computer, and analyze data as requested. Must be mentally adaptable and flexible in dealing with a variety of people. Is frequently called upon to handle difficult situations. React favorably in all work situations. Pay and Benefits* The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Memphis,TN. Application Deadline This position is anticipated to close on Apr 5, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.