Level I AV Engineer

Zones
life insurance, paid time off, sick time, 401(k)
United States, Washington, Redmond
Mar 26, 2025
Description Position at Zones LLC. Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.^TM Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. Position Overview: We are seeking a dedicated and proactive Level 1 Field Service Engineer to join our team to provide exceptional AV (audio-visual) support and services for an executive briefing room. This position is ideal for an individual with a strong understanding of AV systems, customer service skills, and a desire to work in a high-profile environment. The engineer will be responsible for installing, troubleshooting, maintaining, and repairing AV equipment and systems while ensuring a seamless experience for users. This position will be located within a highly visible, customer-facing location that provides support to Executive level internal and external customers. Most work will be completed on-site within the facility located in Redmond, WA. What you'll do as the Level I Field Services Engineer: The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. Installation & Setup: Assist in the installation, configuration, and calibration of AV systems for executive briefing rooms, including projectors, screens, microphones, cameras, and control systems. Ensure that all AV equipment is properly set up and integrated within the room's infrastructure. Troubleshooting & Maintenance: Provide first-level technical support by diagnosing and troubleshooting AV-related issues in the executive briefing room. Perform regular maintenance, software updates, and ensure systems are fully operational. Replace faulty equipment and components when necessary, ensuring minimal downtime for critical meetings and presentations. Customer Interaction: Deliver excellent customer service by engaging with executives, staff, and guests to ensure smooth AV system performance during meetings and presentations. Act as the primary point of contact for users needing AV assistance, providing on-site support in a professional manner. System Monitoring & Reporting: Monitor the health and functionality of AV systems, reporting on any issues or potential improvements. Keep accurate records of service logs, repairs, and preventive maintenance tasks. Collaboration & Support: Collaborate with senior engineers and AV teams for escalated issues and project support. Assist in training staff on basic operation and best practices for AV systems. What you will bring to the team: Education & Experience: Associate's degree in a relevant technical field or equivalent experience in AV systems, electronics, or a related area. 1+ years of hands-on experience with AV installations, configuration, and troubleshooting (preferably in corporate or executive settings). Experience with Surface Hub, Msft Teams and Remote Device Management Certifications: AVIXA Certified Technology Specialist (CTS) or similar certifications. Crestron, Extron, or AMX certifications. Skills & Knowledge: Familiarity with AV equipment such as projectors, microphones, speakers, cameras, and control systems. Basic knowledge of AV signal flows and cabling. Proficiency in using AV control systems and software (e.g., Crestron, Extron, AMX). Understanding of network-based AV systems (IP-based AV control, video conferencing, etc.). Soft Skills: Strong communication skills and customer service orientation. Detail-oriented and able to manage multiple tasks effectively. Ability to work independently and as part of a team in a fast-paced environment. Professional demeanor, especially when interacting with executive-level personnel. Working Conditions: This position requires on-site support at the executive briefing room, with occasional travel to other locations as needed. The role may require flexibility in hours to accommodate high-priority meetings or events, including occasional weekends or after-hours support. Must be able to lift and carry AV equipment (up to 40 lbs) as needed for installations and repairs. Qualified candidates can expect a salary range of $60,000-80,000. #LI-JL1 Zones offers a comprehensive Benefits package While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements. At Zones, work is more than a job - it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Zones participates in E-Verify. E-Verify is a system that compares information from an employee's Form I-9 to federal records to confirm their eligibility to work in the United States.