Flood Insurance and Escrow Coordinator

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

As a key member of the Loan Operations Department, the Flood and Escrow Coordinator is primarily responsible for overseeing the tracking and remittance of insurances and force placement of hazard and flood insurance for non-covered borrowers. This is a highly regulated area in loan operations and this role ensures compliance with regulatory requirements and internal policies and procedures. The Flood and Escrow Coordinator serves as the primary liaison with the third-party vendor responsible for managing associated documents and data related to property insurance. This highly visible position engages with internal departments such as Compliance, Risk, and Internal Audit, as well as with business partners responsible for loan origination.

Essential Responsibilities:

• Lead the day-to-day operations of the hazard and flood insurance process, providing strategic oversight of vendor relationships and ensuring operational effectiveness
• Accountable for monitoring various reports, including but not limited to insurance exposures, force placement activities, and exception reporting
• Ensure vendor compliance and regularly update CBNA procedures to maintain strict adherence to the highly regulated servicing requirements of flood insurance management
• Serve as the subject matter expert for the unit, demonstrating a thorough understanding of all job functions within the area, performing tasks as needed, training team members, and identifying efficiencies and process improvement opportunities to enhance team performance
• Develop, maintain, and enhance comprehensive training materials to support the unit's functions
• Lead the training and development of new hires, providing guidance and regular performance feedback to the Unit Supervisor, especially within the first 90 days
• Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion
• Provide assistance and/or training to other Loan Operations staff, as necessary
• Cooperate with employees within the department and other departments to provide quality service, solve problems and achieve goals across the bank

Ancillary Duties:

• As an integral member of the Loan Operations Department, this position is also responsible to provide assistance wherever necessary to help the Loan Operations Department and the Bank in achieving their annual goals.

Education, Training and Requirements:

• Associate's degree or equivalent work experience in related field required
• Bachelor's degree preferred
• All applicants must be 18 years of age or older

Skills:

• Exceptional attention to detail with strong organizational and analytical capabilities
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Superior written and verbal communication skills
• Proficiency in Microsoft Excel and Word, with the ability to create and manipulate data
• Strong problem-solving skills with the capacity to research and resolve complex issues independently
• Demonstrated leadership and collaboration skills in a project-based setting, fostering a positive and productive team environment
• Must be able to consistently demonstrate company core values: integrity, teamwork, excellence, and humility

Experience:

• Preference for candidates with at least five (5) years of experience in banking or significant knowledge of hazard and flood insurance products, regulations, and servicing requirements

Location: Olean Operations Center, Olean NY

Hours: 40 hours/week Monday-Friday 8:00-5:00

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.