Business Application Administrator

Statement of Responsibilities:

The Business Application and Systems Administrator performs and implements process improvements within software applications to streamline work and improve service delivery in the clinic health applications. This position supports departmental business applications / systems in coordination with University of Minnesota support units.

While this position utilizes a hybrid modality, prospective applicants must be located either in the state of Minnesota or near the Wisconsin border or otherwise open to relocation. Fully in-person through probationary period, subject to hiring manager discretion.

Please note, we are not offering H-1B or Green Card sponsorship for this position.

Detailed Job Responsibilities:

35% - Application Administration

• Assists with installing, configuring, and maintaining applications in support of business needs and priorities.
• Assists with ensuring that the business is fully utilizing the available technology to enhance productivity and improve workflows.
• Assists with project teams for new vendor application software features and new technology related projects, reviewing release notes, communicating feature changes, providing clear communication to team members, and managing business users' expectations.
• Assists with defining and controlling project scope, priorities, and deliverables.

30% - Business Analysis

• Assists with analyzing and defining business processes to develop or align technical solutions to business and operational needs.
• Assists with evaluation of application system software upgrades, identifies the current and future-state business processes, analyzes, tests, documents, and communicates new functionality and the impacts to current business processes.
• Recommends process improvement and/or system upgrades based on workflow analysis.
• Assists with assessing the risk of various business solutions and provides input into prioritizing competing business demands.
• Collaborates with business users to understand and address technology deficiencies and new business needs.
• Manages ongoing relationships with business user areas to drive satisfaction and information technology (IT).
• Communicates with application software vendors, detailing business reasons and requirements for new functionality requests and providing feedback on discovered vendor software flaws.
• Assists with partnering with other IT teams to evaluate new IT related products and services and implement new technology.
• Stays current with software development tools, trends, best practices, and emerging technologies
• Follows documented change control procedures when implementing solutions.
• Ensures compliance with established University of Unit standards and policies.

25% - Technical Support

• Provides technical support to staff on clinical applications.
• Responds to users' problems which includes troubleshooting, diagnosing, rectifying, or escalating the problem.
• Develops and maintains comprehensive documentation regarding application configurations / technical system specifications and knowledge base articles for applications.
• Collaborates with other IT teams as well as with business users to solve business problems and system issues
• Communicates business solutions clearly and follows through to ensure implemented solutions resolve the documented issues.
• Communicates and collaborates with application software vendors as needed to resolve identified issues.
• Creates documentation for responding to support issues including knowledge-based articles or other guides.

10% - Project Management

• Assist in management of project scope, priorities, and deliverables.
• Communicate project timeline, status, and updates to stakeholders.
• Ensure timely completion of projects, adhering to project management methodology and standards.

Required Qualifications:

• BA/BS technical degree OR a combination of related education and work experience in application administration or business analytics to equal four years.
• Experience analyzing and defining business processes using common tools (Visio, Smartsheet, Power BI, etc).
• Experience providing technical support to stakeholders including troubleshooting, diagnosis, and resolution of technical user issues.
• Ability to assist in managing multiple projects from concept to completion under set timelines.
• Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion.

Preferred Qualifications:

• IT work in a healthcare environment.
• Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to create documentation and develop end-user training programs.
• Experience assisting external vendors to implement new application features.
• Experience with project management tools.
• Willingness to learn and support a broad range of internal enterprise tools and technologies.
• Experience supporting internal ticketing systems for user needs.
• HIPAA Training

About Boynton Health, Information Technology

Boynton.umn.edu

Boynton Health serves the University of Minnesota Twin Cities, providing comprehensive health care with a public health approach to campus well-being.

Our goal is to provide the highest quality of care for you in a culture that supports equity, inclusion and respect. Our mission is to improve the health and wellbeing of University of Minnesota students and the campus community. Our vision is to be the healthiest campus in the nation.

Pay Range: $56,409-$62,000 annually; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. Example language: This position requires that you attach LIST ATTACHMENT TYPES SUCH AS: a sample of scholarly work, a diversity statement, and a list of references.

This position will remain open until filled.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).