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25-431.B2 - Land Owner Relations Representative

Hilcorp Energy Company
United States, Texas, Houston
1111 Travis Street (Show on map)
Mar 27, 2025
Job Objective:
Act as a liaison between Hilcorp and its working interest and/or royalty owners (owners) by handling calls and/or emails with owners and addressing their inquiries accurately and in a timely manner.

Essential Job Responsibilities:

  • Answer incoming owner relations inquiries regarding various issues including Revenue, Land, Division orders, JIB, A/R and AP.
  • Log owner inquiries in a case tracking system and route to the appropriate department within the organization if necessary.
  • Document and track unresolved issues, providing status updates to owners in a timely manner.
  • Manage difficult or emotional situations involving dissatisfied owners.
  • Maintain working knowledge of ongoing Hilcorp projects that will impact owners.
  • Engage in active listening with callers, confirming or clarifying information as needed.
  • Build relationships and trust with owners .
  • Initiate research required to address owner inquiries.
  • Work closely with various departments in the organization including Revenue, Land and JIB.
  • Identify and escalate priority issues and report to management.
  • Complete call notes and call reports using the appropriate tools, recording details of inquiries, comments and actions taken.
  • Adhere to the company's values - integrity, ownership, urgency, alignment, and innovation.
  • Support the company vision and mission.
  • Adhere to established work schedule, attendance standards and punctuality to work and meetings.

Other Job Responsibilities:

  • Maintain employee confidence and protect company assets, including intellectual property, by keeping information confidential.
  • Contribute to team effort by accomplishing related results as needed.
  • Other duties as assigned by management.

Qualifications:

  • One (1) - Two (2) years minimum of administrative experience.
  • Strong communication both written and verbal.
  • Great active listening skills.
  • Exceptional interpersonal and rapport building skills.
  • Strong time management and organizational skills.
  • Adaptability and flexibility; comfortable working in fact-paced environments.
  • Experience working in a call center / helpdesk environment is ideal
  • Ability to solve problems accurately.
  • Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.
  • Ability to complete multiple, diverse tasks of differing priorities.
  • Proficiency in the use and application of the following software:

Required: Microsoft Office (Excel, Word and Outlook).

Preferred: Working knowledge of oil and gas accounting and land systems (Preferably SAP & Quorum).

Education Requirements:

  • Required: Graduation from a high school or GED equivalent or any equivalent combination of education and experience demonstrating sufficient knowledge, ability and skill to handle the duties and responsibilities of the position.
  • Preferred: Bachelor's Degree from an accredited four-year university or college.
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