Trading Floor Desktop (IT) Support Analyst - Assistant Vice President / Associate

Job Title Trading Floor Desktop (IT) Support Analyst -

Corporate Title Assistant Vice President / Associate

Location New York, NY

Overview

As a Technology Service Specialist, you will provide a range of services essential for the smooth operation of a client centric Information Technology (IT) service model. You should demonstrate the ability to provide outstanding customer service and support, as well as the ability to work independently or as part of a team and be an energetic and enthusiastic professional. As the Technology Service Specialist, you will quickly diagnose and resolve issues, provide clear guidance, and offer advice with patience and empathy to deliver a best-in-class customer service experience while managing and prioritizing workload. Proficiency in voice, mobile technology including MDM's, Microsoft Windows based systems, as well as the Microsoft office suite are essential. You should have the eagerness to learn the latest technology while also possessing the aptitude to learn new skills and technology concepts.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• Generous vacation, personal, and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You'll Do

• Provide comprehensive technical support for trading floor operations, ensuring minimal downtime and optimal system performance.

• Diagnose and resolve technical issues related to both software and hardware in a timely manner.

• Support and maintain industry-standard applications, including Bloomberg, FactSet, Eikon, Tradeweb, and MS Office 365.

• Collaborate with traders, operations, and IT teams to address technical needs and improve workflows.

• Ensure the integrity, security, and reliability of trading systems by adhering to best practices and company policies.

• Continuously monitor and optimize system performance in a high-pressure trading environment.

• Proactively identify and resolve potential issues before they impact trading operations.

• Adapt to new technologies and changes in the trading environment, providing innovative solutions to complex challenges.

Skills You'll Need

• Ability to troubleshoot and remediate complex issues in trading floor systems, the Technology Service Specialist in Local Services analyses and modifies the computers operating systems and applications to meet specific user specifications, documenting such changes for others to replicate

• Proven experience in technical support roles within the financial industry, preferably in trading floor operations, with in-depth knowledge of trading systems, financial markets, and related technologies.

• Proficiency in troubleshooting software and hardware issues, including familiarity with Windows and networking concepts.

• Ability to use their expertise and analysis techniques and procedures, to aid in the determination of appropriate desktop hardware and system functional specifications

Skills That Will Help You Excel

• Previous experience supporting investment banking clients / trade floor clients is an advantage

• Knowledge of market data products such as FactSet, Bloomberg, Eikon, etc is an advantage

• Scripting experience in PowerShell is an advantage

• Bachelor's degree or equivalent is required

• Familiarity with ITIL processes and principles.

• Understanding of risk management and compliance standards in financial trading environments.

Expectations

It is the Bank's expectation that employees hired into this role will work in the office in accordance with the Bank's hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in New York City for Assistant Vice President is $100,000 to $142,250. For an associate, $85,000 to $120,750.Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life

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We welcome applications from all people and promote a positive, fair and inclusive work environment.

We are an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act;Employee Polygraph Protection ActandPay Transparency Nondiscrimination Provision.