Thrift Store Manager

High school diploma or GED and one year supervisory and retail management experience. Must be able to accept supervision and to work independently or with a team of co-workers, and be computer literate, proficient in Microsoft products, Lotus Notes and database programs. Must have good written and verbal communication skills with customers, volunteers, staff, supervisors, service unit members and supporting organizations. Must be willing to support the philosophy, goals, mission, and objectives of The Salvation Army, possess a valid MN Drivers License, have a good driving record and meet the drivers MVR qualifications, and pass the background check. It must be understood by the incumbent that the provisions of Safe From Harm will apply upon commencement of employment and also understood that the required Safe From Harm training be satisfactorily completed within the first thirty (30) days of employment.

The incumbent will be responsible for managing the thrift store in Grand Rapids, MN. This is a full-time exempt position with a workweek expectation of 40 hours per week; however, additional hours may be required at times. This position directly supervises store workers and volunteers and carries out supervisory responsibilities in accordance with Salvation Army policies and applicable laws.

$31,977 - $45, 424 annually

20734 US-169, Grand Rapids, MN 55744

• The incumbent has the authority to take tangible actions against any direct report to include: (hire, discharge - (involuntary termination), demote, promote, transfer and discipline). However, all such tangible actions, with the exception of discipline that does not result in involuntary termination, are subject to final review and approval by the Divisional Finance Board, DFB.
• Maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relationships with staff, volunteers (including Service Unit Committee volunteers), supervisors, and customers.

This includes, but is not limited to, such actions as: resolution of conflicts in a professional manner; courteous treatment of staff, volunteers, visitors and clients; respect of others' property and person; and professional and appropriate communication to and about clients, co-workers and supervisors. Interaction in these relationships should always be respectful and professional. No less will be accepted.

• Sort and open incoming mail for distribution.
• Count and verify all daily case receipts, endorse checks and prepare bank deposits for the thrift store and complete financial spreadsheets as directed by the Divisional Headquarters Finance Department policies and procedures. This position is responsible for securing all cash on hand.
• Ensure cashier duties are covered at all times, including receiving and directing incoming phone calls and greeting customers.
• Provide guidance and assistance to customers in a pleasant and professional manner. Investigate customer's problems/complaints and respond in a professional manner following policies and procedures set forth in the Thrift Store Manual.
• Comply with and enforce personnel, client and Service Unit confidentiality.
• Recruit, train, and supervise (as needed) all personnel, volunteers, other non-profit agency workers, public service employment workers, and other workers assigned to this site to ensure compliance with directives and guidelines.
• Develop and adhere to staff schedule to ensure the store is adequately staffed at all times. Review, approve and forward all employee time sheets to the Service Extension Department at Divisional Headquarters.
• Schedule volunteers and compile monthly total of volunteer hours.
• Oversee the sorting, tagging, pricing and merchandising of donated items on the sales floor.
• Oversee all departments and ensure that an adequate inventory is maintained on the sales floor.
• Oversee and participate in the storage of donated items and in the accumulation of overstocked donations.
• Report needed supplies to the Regional Manager and maintain accurate inventory of goods on hand.
• Provide material assistance from the store's inventory in an emergency situation as needed to fire victims, referrals and walk-in clients in accordance with the policies and procedures set forth by the local Service Unit committee. Forward all documentation to the local Service Unit Client Rep in a timely manner.
• Identify and report mechanical and/or maintenance issues within the store or property to the Regional Manager or if not available, to the Field Representative.
• Discuss and problem solve with the Regional Manager the store's activity and needs, including staff and volunteer issues, that lead to successful store operations.
• Report all safety hazards, including property and casualty claims, according to The Salvation Army policies and procedures. This position is responsible for the protection of personnel, property, and building. All losses should be immediately reported to the Regional Manager or if not available, to the Field Representative.
• Motivate staff and volunteers to maintain a safe and attractive sales floor. Maintain a high level of cleanliness and orderliness throughout the store.
• Facilitate team meetings, and attend workshops, thrift store managers meetings, staff training and other training activities as assigned.
• Arrange staff (including volunteers as appropriate) meetings no less than monthly. Keep personnel informed of new policies and directives.
• Represent The Salvation Army as recommended and approved by the Field Rep.
• Complete other tasks as assigned by the Field Rep and/or Service Unit Chairperson for the effective and efficient operation of the thrift store.